Eraserver not cannot running

[santoso 7]

Hello,

We have problem with eraserver service. Today eraserver.service cannot start
Run on esmc 7.2 centos 7.

Try to manual start, but failed with this error.

Please help

Thank You,

[ewong 8]

If possible, can you post more of the tracelog?  It doesn't actually contain the part where the service fails to run.

[santoso 7]

27 minutes ago, ewong said:

If possible, can you post more of the tracelog?  It doesn't actually contain the part where the service fails to run.

hello,

here the log

thank You,

Quote

[root@esmc]# tail -f /var/log/eset/RemoteAdministrator/Server/trace.log
2020-07-06 09:24:44 Information: Kernel [Thread 7f8369e0b740]: Initialized module CDatabaseModule (used 16624 KB)
2020-07-06 09:24:44 Information: Kernel [Thread 7f8369e0b740]: Initializing module CDataMinersModule
2020-07-06 09:24:44 Information: CDataMinersModule [Thread 7f8369e0b740]: CStatusLogDataMiner: Initializing local status log cache
2020-07-06 09:24:45 Information: CDataMinersModule [Thread 7f8369e0b740]: CStatusLogDataMiner: Finished initialization of status log cache
2020-07-06 09:24:45 Information: CDataMinersModule [Thread 7f8369e0b740]: DataMinerCompletionHandler: Starting completion handler worker thread
2020-07-06 09:24:45 Information: CDataMinersModule [Thread 7f8369e0b740]: CExclusionHitsSummaryDataminer: Reading initial status from 23 rows.
2020-07-06 09:24:45 Information: Kernel [Thread 7f8369e0b740]: Initialized module CDataMinersModule (used 11124 KB)
2020-07-06 09:24:45 Information: Kernel [Thread 7f8369e0b740]: Initializing module SchedulerModule
2020-07-06 09:24:45 Information: Kernel [Thread 7f8369e0b740]: Initialized module SchedulerModule (used 0 KB)
2020-07-06 09:24:45 Information: Kernel [Thread 7f8369e0b740]: Initializing module CServerSecurityModule
2020-07-06 09:24:45 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder started with already locked hierarchy
2020-07-06 09:24:46 Information: CDatabaseModule [Thread 7f8369e0b740]: Unique modifier started for 'ACL initialization'
2020-07-06 09:24:46 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder - object placement took 0.113197s and read 16159 objects
2020-07-06 09:24:48 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder - full rebuild took 1.8367s and ACL list size is 164788, number of objects to remove from ACL is 0, number of objects to add to ACL is 164788, full rebuild is forced
2020-07-06 09:24:50 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder - objects removal took 1.58385s
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder - batch objects adding took 23.9121s
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: ACL builder - whole operation took 27.4458s
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: Unique modifier ended
2020-07-06 09:25:14 Information: CServerSecurityModule [Thread 7f8369e0b740]: Initialized CertificationAuthorityManager with crypto library: "OpenSSL 1.0.2k-fips  26 Jan 2017"
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module CServerSecurityModule (used 123604 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module CNetworkGrpcModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module CNetworkGrpcModule (used 260 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module NetworkModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module NetworkModule (used 0 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module CCleanupModule
2020-07-06 09:25:14 Information: CCleanupModule [Thread 7f8369e0b740]: Module initialized
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module CCleanupModule (used 0 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module CSymbolsModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module CSymbolsModule (used 528 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module CDynamicGroupsModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initialized module CDynamicGroupsModule (used 264 KB)
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Initializing module CTagsModule
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: Loading of tags starting.
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: 67, [135 ], [136 ]
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: 67, [135 ], [136 ]
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: 67, [135 ], [136 ]
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: #rows in blobs: 2
2020-07-06 09:25:14 Information: CDatabaseModule [Thread 7f8369e0b740]: #column-attrs: 96
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CDynamicGroupsModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CSymbolsModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CCleanupModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: NetworkModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CNetworkGrpcModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CServerSecurityModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: SchedulerModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CDataMinersModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CDatabaseModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CUpdatesModule
2020-07-06 09:25:14 Information: Kernel [Thread 7f8369e0b740]: Unloading module: CTranslatorModule
2020-07-06 09:25:14 Error: Service [Thread 7f8369e0b740]: CAttributeAddHelper::Add(): not all codes are filled.

 

[ewong 8]

I'm somewhat tending to the theory that the tags are screwing up your service loading.  I've had to delete all tags that I had created in order for the service to run.

[MartinK 378]

I would recommend to open support ticket -> there seems to be some data corruption in database, related to tags as mentioned? Any chance there has been some incident with database? Or some manual modifications of ESMC database were performed? Or maybe ODBC driver was upgraded to incompatible version?