gotiengviet 0 Posted November 5, 2019 Share Posted November 5, 2019 Hello. My computer is infected with this virus (I think it is ransomware) Describe the problem: My computer cannot open .PDF, .docx and .xlsx document files View attachment Help me! I'm using ESET Internet Security 2019 12.0.31.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 5, 2019 Administrators Share Posted November 5, 2019 The files were encrypted by Filecoder.STOP. Unfortunately, decryption is not possible for this particular variant. Please contact samples[at]eset.com and provide: - a handful of examples of encrypted files - the ransomware note with payment instructions - logs collected with ESET Log Collector (ESET must be installed and activated). Link to comment Share on other sites More sharing options...
itman 1,659 Posted November 5, 2019 Share Posted November 5, 2019 Also read this thread for reference: https://forum.eset.com/topic/20926-for-individual-users-this-is-one-ransomware-you-should-pay-attention-to/?tab=comments#comment-101795 . Link to comment Share on other sites More sharing options...
gotiengviet 0 Posted November 6, 2019 Author Share Posted November 6, 2019 Thanks Link to comment Share on other sites More sharing options...
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