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Online Scanner Errors

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Windows 7 64-bit.  Downloaded esetonlinescanner_enu.exe
from https://www.eset.com/ca/home/online-scanner/
It seems to run O.K., but there are multiple pairs of
errors in the Event Viewer.  The first (ID 1060) says
"\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been
blocked from loading due to incompatibility with this
system."; the second (ID 7000) says "The eapihdrv service
failed to start due to the following error.  The driver has
been blocked from loading".

What is the problem?

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Make sure when you run the online scanner, you do so with at least local Admin privileges.

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Thank you for the reply, but running the online scanner as Administrator did not change anything.

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I am out of ideas.

The event log entries you are concerned about are not unique. Here's a 2016 posting showing the same event log entries: https://www.sevenforums.com/general-discussion/400929-windows-7-home-premium-please-help-programs-will-not-update-post3285952.html#post3285952

I would say if Eset Online Scanner completed a scan successfully, it operated properly. Otherwise, you will have to wait till an Eset moderator responds on your concerns.

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Do you have another anivirus or other security sw installed that could prevent drivers from loading?

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Thank you for the reply, but turning off R/T MSE protection did not change anything.  MSE is the only anivirus or other security sw I have installed.

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Posted (edited)

Sure you never installed security software along the lines of MalwareBytes Anti-malware, etc.?

Edited by itman

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Thank you for the reply.  Yes, I'm sure - it was restored to the Vaio factory settings a couple of months ago, and no AV has been installed since then.

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You can collect logs with ESET Log Collector and upload the generated archive here for perusal (only ESET staff has access to attachments here).

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Unfortunately, a SysInspector log was not included. It is generated by ELC by default so I assume you must have chosen to not download and run SysInspector.  Please try again.

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Thank you.  Have included SysInspector - 2 log files attached - 1 with no ESET S/W installed, the second one at the end of an esetonlinescanner_enu.exe scan, before closing/uninstalling.

ELC_logs3.zip ELC_logs4.zip

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