could not install client:

[valera 0]

Hi. 

I have ERA server 6.3.136 version. I have installed agent on new machine without problems. 

After i tried to install antivirus on that machine i received an error: failed to connect to the licensing server

I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error.

Could you please help me?

 

2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:26:31 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].
2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:28:02 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].
2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:32:06 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].
2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].
2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:34:18 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].
2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:41:24 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547].
2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003.
2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].

 

[Marcos 5,074]

Quote

After i tried to install antivirus on that machine i received an error: failed to connect to the licensing server 

Please try to remove your license from the License manager in ERA and add it again. Then create a new activation task.

In case you get errors connecting to a licensing server, please make sure that clients as well as the ESMC server can communicate with ESET's EDF servers besides others necessary for proper functioning of other protection features. For a list of addresses and ports that must be allowed on a firewall, please refer to https://support.eset.com/kb332.

Also we strongly recommend upgrading ERA to the latest version available (ESMC v7 or at least ERA 6.5 if you can't upgrade to ESMC yet, e.g. due to certification).

 

[valera 0]

As i wrote: I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error.

If i try to create task: client product activation, i have the same error: could not connect to liecencing server.

PS: i have NAT and have NOT any outbound filters in firewall

 

Edited June 6, 2019 by valera

[Marcos 5,074]

Could you please create a Wireshark log from an activation attempt on such client?

[valera 0]

1 hour ago, Marcos said:

Could you please create a Wireshark log from an activation attempt on such client?

Sorry, but i can`t make it. Could you tell me, if you thint it`s connection problem, how can i diagnose the problem? (ping or open web page?

[Marcos 5,074]

Please download and run this tool on the machine that is failing to activate and provide me with the generated log file:
ftp://ftp.nod.sk/tools/ActivationTroubleshooter.exe

[valera 0]

It`s impossible to create install task on ERA. The error popups before adding a target computer. Faild to connect to liecensing server.

Log from server:

Quote

###########################################
Log start time: 2019.06.06 13:48.06
###########################################
FileVersion of this tool: 1.0.0.11
OS version: 6.1.7601 (1.0) "Service Pack 1", PlatformId: 2, ProductType: 0x00000002, SuiteMask: 0x00000110
OS processor architecture: x64 (0009), BuildLab: 7601.win7sp1_ldr.190418-1735, BuildLabEx: 7601.24441.amd64fre.win7sp1_ldr.190418-1735, ProductName: Windows Server 2008 R2 Standard
ESET Product: , , 

System time is: 2019.06.06 13:48.06
OK

SHA2 support:
OK

Trusted store auto update configuration:
Info: Key SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot does not exists. - OK

Proxy detection:
OK

%SystemRoot%\System32\drivers\etc\hosts test:
OK

GetAddrInfoW response test:

Resolving: edf.eset.com
  0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 13.64.117.133:443, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16
OK

Resolving: pki.eset.com
  0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 91.228.167.181:80, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16
OK

Resolving: iploc.eset.com
  0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 91.228.165.81:80, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16
OK

Verify chain test: [CurrentUser]
OK

Verify chain test: [LocalMachine]
OK

Response from request https://edf.eset.com/edf
 Content - OK
 Server certificate - OK (certificate thumbprint match)

Press any key to quit...
###########################################
Log end time: 2019.06.06 13:48.18
###########################################

 

Edited June 6, 2019 by valera

[valera 0]

i have upgraded server to 6.5.522 with the same result creating client install task..

 

 

Edited June 6, 2019 by valera

[Marcos 5,074]

How do you have the proxy server set in the ERA server setup?

[valera 0]

No, i have no proxy. I tried remove and then add my liecense from security portal - and it`s added  successfully, but problem have not gone.

Edited June 6, 2019 by valera

[ewong 8]

Out of curiosity, can your machine access the Internet?    If not,  then you've created a license from the EBA without including the necessary deployment token from ERA.   IIRC, you need to specify the appropriate token and include that into the license (via EBA).

I think that's what it is.  It's been some time since I've touched any ERA < 6.5. 

Edmund