valera 0 Posted June 6, 2019 Share Posted June 6, 2019 Hi. I have ERA server 6.3.136 version. I have installed agent on new machine without problems. After i tried to install antivirus on that machine i received an error: failed to connect to the licensing server I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error. Could you please help me? 2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:31 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:02 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:06 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:18 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:24 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted June 6, 2019 Administrators Share Posted June 6, 2019 Quote After i tried to install antivirus on that machine i received an error: failed to connect to the licensing server Please try to remove your license from the License manager in ERA and add it again. Then create a new activation task. In case you get errors connecting to a licensing server, please make sure that clients as well as the ESMC server can communicate with ESET's EDF servers besides others necessary for proper functioning of other protection features. For a list of addresses and ports that must be allowed on a firewall, please refer to https://support.eset.com/kb332. Also we strongly recommend upgrading ERA to the latest version available (ESMC v7 or at least ERA 6.5 if you can't upgrade to ESMC yet, e.g. due to certification). Link to comment Share on other sites More sharing options...
valera 0 Posted June 6, 2019 Author Share Posted June 6, 2019 (edited) As i wrote: I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error. If i try to create task: client product activation, i have the same error: could not connect to liecencing server. PS: i have NAT and have NOT any outbound filters in firewall Edited June 6, 2019 by valera Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted June 6, 2019 Administrators Share Posted June 6, 2019 Could you please create a Wireshark log from an activation attempt on such client? Link to comment Share on other sites More sharing options...
valera 0 Posted June 6, 2019 Author Share Posted June 6, 2019 1 hour ago, Marcos said: Could you please create a Wireshark log from an activation attempt on such client? Sorry, but i can`t make it. Could you tell me, if you thint it`s connection problem, how can i diagnose the problem? (ping or open web page? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted June 6, 2019 Administrators Share Posted June 6, 2019 Please download and run this tool on the machine that is failing to activate and provide me with the generated log file:ftp://ftp.nod.sk/tools/ActivationTroubleshooter.exe Link to comment Share on other sites More sharing options...
valera 0 Posted June 6, 2019 Author Share Posted June 6, 2019 (edited) It`s impossible to create install task on ERA. The error popups before adding a target computer. Faild to connect to liecensing server. Log from server: Quote ########################################### Log start time: 2019.06.06 13:48.06 ########################################### FileVersion of this tool: 1.0.0.11 OS version: 6.1.7601 (1.0) "Service Pack 1", PlatformId: 2, ProductType: 0x00000002, SuiteMask: 0x00000110 OS processor architecture: x64 (0009), BuildLab: 7601.win7sp1_ldr.190418-1735, BuildLabEx: 7601.24441.amd64fre.win7sp1_ldr.190418-1735, ProductName: Windows Server 2008 R2 Standard ESET Product: , , System time is: 2019.06.06 13:48.06 OK SHA2 support: OK Trusted store auto update configuration: Info: Key SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot does not exists. - OK Proxy detection: OK %SystemRoot%\System32\drivers\etc\hosts test: OK GetAddrInfoW response test: Resolving: edf.eset.com 0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 13.64.117.133:443, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16 OK Resolving: pki.eset.com 0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 91.228.167.181:80, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16 OK Resolving: iploc.eset.com 0: Flags: 0x0, Family: AF_INET (IPv4) IPv4 address 91.228.165.81:80, Socket type: SOCK_STREAM (stream), Protocol: Unspecified, Length of sockaddr: 16 OK Verify chain test: [CurrentUser] OK Verify chain test: [LocalMachine] OK Response from request https://edf.eset.com/edf Content - OK Server certificate - OK (certificate thumbprint match) Press any key to quit... ########################################### Log end time: 2019.06.06 13:48.18 ########################################### Edited June 6, 2019 by valera Link to comment Share on other sites More sharing options...
valera 0 Posted June 6, 2019 Author Share Posted June 6, 2019 (edited) i have upgraded server to 6.5.522 with the same result creating client install task.. Edited June 6, 2019 by valera Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted June 6, 2019 Administrators Share Posted June 6, 2019 How do you have the proxy server set in the ERA server setup? Link to comment Share on other sites More sharing options...
valera 0 Posted June 6, 2019 Author Share Posted June 6, 2019 (edited) No, i have no proxy. I tried remove and then add my liecense from security portal - and it`s added successfully, but problem have not gone. Edited June 6, 2019 by valera Link to comment Share on other sites More sharing options...
Most Valued Members ewong 6 Posted June 10, 2019 Most Valued Members Share Posted June 10, 2019 Out of curiosity, can your machine access the Internet? If not, then you've created a license from the EBA without including the necessary deployment token from ERA. IIRC, you need to specify the appropriate token and include that into the license (via EBA). I think that's what it is. It's been some time since I've touched any ERA < 6.5. Edmund Link to comment Share on other sites More sharing options...
Recommended Posts