valera

No, i have no proxy. I tried remove and then add my liecense from security portal - and it`s added successfully, but problem have not gone.

i have upgraded server to 6.5.522 with the same result creating client install task..

It`s impossible to create install task on ERA. The error popups before adding a target computer. Faild to connect to liecensing server. Log from server:

Sorry, but i can`t make it. Could you tell me, if you thint it`s connection problem, how can i diagnose the problem? (ping or open web page?

As i wrote: I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error. If i try to create task: client product activation, i have the same error: could not connect to liecencing server. PS: i have NAT and have NOT any outbound filters in firewall

Hi. I have ERA server 6.3.136 version. I have installed agent on new machine without problems. After i tried to install antivirus on that machine i received an error: failed to connect to the licensing server I removed eny liecences and add file liecence for ERA and synced my liecence with security portal. It synced successfully. But i still cant`t install antivirus with the same error. Could you please help me? 2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:31 Error: AutomationModule [Thread 61c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:31 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:26:33 Error: LicenseModule [Thread 1614]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:02 Error: AutomationModule [Thread a38]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:02 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:28:04 Error: LicenseModule [Thread 12e4]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:05 Error: AutomationModule [Thread 468]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:06 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:32:07 Error: LicenseModule [Thread 140c]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:32:31 Error: LicenseModule [Thread ff0]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:18 Error: AutomationModule [Thread e7c]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:18 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:34:20 Error: LicenseModule [Thread 1768]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1]. 2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: ManagementProcessor: Failed to create client task of type SoftwareInstallation. Error: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:24 Error: AutomationModule [Thread 13dc]: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:24 Error: ConsoleApiModule [Thread 172c]: 3695 Error while creating client task: CActivationAwareClientTaskConfigValidationBase: The task configuration is not acceptable, because there is no deployment token for the chosen license [LicenseUuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547]. 2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: RetrieveAndPersistDeploymentTokens: Failed to get deployment token for license [Uuid=b8d4f45d-792d-47d4-b6f4-0f8221f38547; SeatId=5090edb5-e8a3-45e4-97ea-9307f76b29fc; PoolId=dd649205-0dcb-4bb8-9890-4475d2e5f26c; LicensePublicID=3AF-XNT-GWN; ProductCode=321]. Error: CEcpCommunicator: ECPRequestMessageGetDeploymentToken request failed, error=0x2051c003. 2019-06-06 04:41:26 Error: LicenseModule [Thread 11e8]: LicenseModuleHelper: SyncPools: Finished with errors [DeploymentTokenRetrievalFailuresCount=1].