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All Files on my system has been Encrypted with .promoz extension


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Hello, 

My laptop was infiltrated and most of my files have been change to a .promoz file extension.  I have installed the ESET Endpoint security and ran a full scan.

According to the result, it took out all the viruses but my files are still in the .promoz extension. I have attached a log from both the log collector and the sysinspector. please I need help.

How do i get my files back.

ees_logs.zip

sysinspectorlog.zip

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  • Marcos locked and unlocked this topic

You need to purchase an Eset license and install Eset to protect you from being attacked by ransomware and having your files encrypted. Installing Eset after your files are encrypted is of little use in this regard since it can't in itself, decrypt your files.

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