Janded 0 Posted March 1, 2019 Share Posted March 1, 2019 Hello, My laptop was infiltrated and most of my files have been change to a .promoz file extension. I have installed the ESET Endpoint security and ran a full scan. According to the result, it took out all the viruses but my files are still in the .promoz extension. I have attached a log from both the log collector and the sysinspector. please I need help. How do i get my files back. ees_logs.zip sysinspectorlog.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted March 1, 2019 Administrators Share Posted March 1, 2019 The files were encrypted by Filecoder.STOP. Unfortunately, decryption is not currently possible. Link to comment Share on other sites More sharing options...
itman 1,741 Posted March 1, 2019 Share Posted March 1, 2019 You need to purchase an Eset license and install Eset to protect you from being attacked by ransomware and having your files encrypted. Installing Eset after your files are encrypted is of little use in this regard since it can't in itself, decrypt your files. Link to comment Share on other sites More sharing options...
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