MOBHUNTER1000 0 Posted February 18, 2019 Share Posted February 18, 2019 (edited) i bought eset smart security premium on 15 of feb 2019 after the payment i received an email saying "payment success and I will receive an email with product activation code within 48 hours" but now it is 3 days and i am not seeing any email in my inbox and now I thinking i have wasted my money if any eset employee or anyone who work in eset reading this please help Edited February 18, 2019 by MOBHUNTER1000 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 18, 2019 Administrators Share Posted February 18, 2019 Please contact your local distributor in India since you most likely purchased the license from them so they should be able to check what happened with your order. Link to comment Share on other sites More sharing options...
MOBHUNTER1000 0 Posted February 18, 2019 Author Share Posted February 18, 2019 i purchased it online and they said they will send me an email so why i have go to local distributor Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 18, 2019 Administrators Share Posted February 18, 2019 If you purchase online through www.eset.com, you are redirected to your local distributor's purchase page. For contact information to your local support, open https://www.eset.com/in/about/contact/. Link to comment Share on other sites More sharing options...
MOBHUNTER1000 0 Posted February 18, 2019 Author Share Posted February 18, 2019 (edited) no, after the payment i am not redirected to any local distributor page i only got an email i have attached the screenshots of the email as you can see it says i should receive an email containing an activation code Edited February 18, 2019 by MOBHUNTER1000 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 18, 2019 Administrators Share Posted February 18, 2019 There is a "Resend key" link in the email. In case of issues, please contact Sakri, your local ESET distributor. Link to comment Share on other sites More sharing options...
MOBHUNTER1000 0 Posted February 18, 2019 Author Share Posted February 18, 2019 yeah i have done that like 10 times and the nearest local distributor is almost 150-200 km away can't you do anything since your profile says you are from administrator group transaction id=E57FD922E1C13E0693C5 use this transaction id and do something marcos Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 18, 2019 Administrators Share Posted February 18, 2019 You must contact Sakri, the Indian distributor, from whom you purchased your license. Link to comment Share on other sites More sharing options...
MOBHUNTER1000 0 Posted February 18, 2019 Author Share Posted February 18, 2019 sir i have tried all the numbers listed in your post but they are not answering now what i do Link to comment Share on other sites More sharing options...
Ferdin 0 Posted April 17, 2019 Share Posted April 17, 2019 Also had the same issue, the activation key has not been received yet Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted April 17, 2019 Administrators Share Posted April 17, 2019 9 minutes ago, Ferdin said: Also had the same issue, the activation key has not been received yet Please contact the seller from whom you purchased your license. Since you are from the US, I assume you purchased it from ESET, LLC. Link to comment Share on other sites More sharing options...
Ferdin 0 Posted April 17, 2019 Share Posted April 17, 2019 thanks Link to comment Share on other sites More sharing options...
ram1220 3 Posted April 17, 2019 Share Posted April 17, 2019 If the seller won't respond to you and Eset won't help then just dispute the charge with your credit card. After all you have paid for a product that you did not receive. And you have tried to get help. Just call the credit card company. You'll get your money back. Link to comment Share on other sites More sharing options...
itman 1,748 Posted April 17, 2019 Share Posted April 17, 2019 (edited) As far as Eset's authorized partner in India, it is Technobind; not Sakri: Technobind Solutions Pvt Ltd No.19, Amar Plaza, Krishna Nagar Industrial Area, Hosur Road Koramangala, Bangalore 560029, India Office Phone: +918042154512 Web: www.technobind.com I would contact them directly about your purchase issues. Edited April 17, 2019 by itman Link to comment Share on other sites More sharing options...
ARINITY 0 Posted April 24, 2019 Share Posted April 24, 2019 (edited) On 2/18/2019 at 8:04 AM, MOBHUNTER1000 said: no, after the payment i am not redirected to any local distributor page i only got an email i have attached the screenshots of the email as you can see it says FileZilla UC Browser Rufus i should receive an email containing an activation code i received an email saying "payment success and I will receive an email with product activation code within 48 hours" but now it is 3 days and i am not seeing any email in my inbox and now I thinking i have wasted my money Edited April 24, 2019 by ARINITY Link to comment Share on other sites More sharing options...
itman 1,748 Posted April 24, 2019 Share Posted April 24, 2019 56 minutes ago, ARINITY said: i received an email saying "payment success and I will receive an email with product activation code within 48 hours" but now it is 3 days and i am not seeing any email in my inbox and now I thinking i have wasted my money Again if Sakri is not responding to your inquiries about this, you need to contact Technobind about the issue. As I posted above, it appears Technobind is Eset's authorized distributor for India. If Technobind informs you that Sakri is not affiliated with them in any way, then Sakri is the only source that can resolve this issue. If Sakri refuses to resolve the issue directly or indirectly by not responding to your inquires, it appears you have been a victim of a fraudulent purchase. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted April 24, 2019 Administrators Share Posted April 24, 2019 The license appears to be ok and I don't see any reason why you wouldn't have received your registration email. Anyways, I've re-sent it to your Gmail address. You could have also retrieved it through the form https://www.eset.com/int/support/lost-license/. Link to comment Share on other sites More sharing options...
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