ESET outlook plugin

[Shafiq 0]

Hi,

Is there a way in ERA to find ESET outlook plugin is enable or disable on client computers. Another question is if a user on client machine disable ESET outlook plugin, can ERA policy able to re enable the plugin.   

Current policy on Email client protection is enable “integrate into Microsoft outlook”.

Product: Endpoint security 6.6.2052.0

Client OS: Windows 8.1

ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)
ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0)

 

Thanks

 

[Marcos 5,070]

If a policy is applied, it will override user's settings. To enforce a particular setting and to ensure that it's not overridden by another policy, select the Force flag:

[ShaneDT 13]

I think the problem is that Outlook itself will often disable or prompt to disable add-ins that 'slow down' loading Outlook.

It would be good if there was a notification of computers that have this disabled.

I don't think there would be any way to prevent Outlook from disabling it from ESMC policy?

[Kieran Barry 11]

Hi @Shafiq,

I don't think there is a way in ERA, but in Outlook itself if you go to:

File > Options > Add-Ins > Manage: COM Add-ins GO > Unticking or Ticking ESET Outlook Add-in

Hope this helps,

Regards,

Kieran Barry

[ShaneDT 13]

Hi Kieran,

Yes the customer can do that to re-enable it if it's disabled.

You can also set registry keys to somewhat control the behaviour.

But this requires access to the customers computer / group policy, and/or providing additional instructions. And without checking the computers in person there is currently no way to know if it is actually disabled. If there was at least an alert for this in ESMC, we could create a report to notify the customer which computers need this re-enabled.