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Kieran Barry

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  1. Hi all, I am encountering an issue in where an error is occurring every time I try to add our business license into ELA. When trying to add the license, a message reads: "Sorry for the inconvenience, there was an error processing your request". I am 100% sure that I am getting the license key and ELA password right and can't figure out why this is happening. Thank you and Kind Regards, Kieran Barry
  2. Is this something that I could potentially suggest in the changes thread? Kind Regards, Kieran Barry
  3. Hi Guys, Just a quick question, is there any way that you can export a policy to a readable format? Basically, I want to take a readable copy of a policy in a PDF file format (or .docx) so that there is always a guide as to what policies we have in-case I am off and someone needs to have a look etc. Kind Regards, Kieran Barry
  4. I have checked these settings and they are the same as yours. I have enabled the logging just in-case the issue happens again. Thank you for your help Kind Regards, Kieran Barry
  5. Version 6.6, connected to ERA v6. How can I check where it updates from?
  6. Hi guys, Just encountered a strange problem, more of a post to let you know that it's been encountered. I got an email stating that when one of our machines tried to update definitions, the file was not found on the server. I went downstairs to take a look and manually checked for updates and it went through with no problems. Is there a difference between it trying to update automatically and manually? Kind Regards, Kieran Barry
  7. Hi Foiler, We have 140 endpoints using Office 365 Mail and all of them have ESET installed and we have no issues. Does the password prompt specifically appear once a day or every time you restart the machine? If it was blocking port 443 then you wouldn't be able to receive any mail traffic in the first place so it cannot be that. Try updating your ESET client to a newer version? Regards, Kieran Barry
  8. Can you clarify as to what you mean by hit? It's a very vague opener to a topic so you may not get the help you want/need until you clarify a little more. Regards, Kieran Barry
  9. If you go into your Control Panel or Settings (depending what version of Windows you use) You can use Add or Remove Programs to remove ESET. Or you can use the ERA/ESMC to remove ESET from a machine also. Regards, Kieran Barry
  10. I think there is most likely something bigger at play here. ESET wouldn't control anything to do with the Start Menu and Settings etc. Maybe you have some sort of setting that is clashing with ESET that @anton83 does not have, as he said his is working fine? Can you specify what version of ESET you are using? And how many clients you are experiencing this with? Regards, Kieran Barry
  11. Hi Christian, If I am understanding you correctly, you can remove the machines from the Computers list on ERA/ESMC (Depending what you use) and it will deactivate the product on that client and remove it from the list. Do you use any other Antivirus applications or are the teams just not invested in the security of their clients? Regards, Kieran Barry
  12. How do you know that these issues are caused by ESET? I doubt ESET would control whether the Start function worked or not. I have these issues sometimes with 1803 and I have ESET running on about 140 machines all working fine. Regards, Kieran Barry
  13. They say they have tested 193 URLs with malicious software. How do you know that if 500 were tested, the free AV's would not drop their score? 193 URLs to me does not sound like a lot at all when there are potentially millions of malicious URLs found on the web. No AV is going to protect against 100% of them. As part of my thesis at University, we had to manually scan through 2000 files for malicious content using various different methods, 193 test cases is nothing so in my opinion this test really doesn't show much at all. EDIT: I would also like to point out the quote that appears at the bottom of the test page: Regards, Kieran Barry
  14. Yet for some reason that only the gods seem to know, you are still very much involved within the ESET community.
  15. If you feel like you can survive with just having Windows Defender then good luck, but I still don't think you need to remove it when ESET have said that they are working on it. After being with ESET for "11 great years" you're just going to drop them because this issue may take a little longer to fix then most? They, along with quite a few other large companies are blaming Google as it is their fault. They're not doing it just to have a go at Google, it is genuinely Google's fault and ESET have said that they are looking for a way to fix this. Google are worth roughly $110.8bn, and their parent company is valued at around $851.2bn, of course they have the upper hand. Regards, Kieran Barry
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