Piotr 0 Posted December 30, 2013 Share Posted December 30, 2013 (edited) Hi. I have windows 7 64 bit ESET Smart Security 7 V 7.0.302.26..and i have some a strange issue. When I was trying start smart scan..then i've got messages about error opening HDD C;/D: and more stuff (in safe mode have this same message) How can I fix it ? Edited December 30, 2013 by Piotr Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 30, 2013 Administrators Share Posted December 30, 2013 The errors are mainly because you ran the scan in the account of the logged user who doesn't have permissions to read the objects. Link to comment Share on other sites More sharing options...
Piotr 0 Posted December 30, 2013 Author Share Posted December 30, 2013 It's strange... Cuz I'm the administrator. When I rebooted my computer and I'm waiting for connection to internet..I don't know why I never had this before.ESET shows me, that HDD C:\D:\ and more stuff is clean and scanning is proceeding more quickly than always. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 30, 2013 Administrators Share Posted December 30, 2013 Elevated administrator permissions are required to read the content of the C:\ProgramData\Microsoft\Crypto folder. Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 30, 2013 Share Posted December 30, 2013 Marcos, I too have noticed a sudden increase (since version 7 I think) in the number of files that cannot be opened for one reason or another (they are not Crypto folders as far as I can tell). I always had 4 files that could not be opened. I am the administrator. Link to comment Share on other sites More sharing options...
Piotr 0 Posted December 30, 2013 Author Share Posted December 30, 2013 Someone know how to fix it ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 30, 2013 Administrators Share Posted December 30, 2013 You should get those errors only if you click "Scan". If you click "Scan as Administrator", the folder with be scanned with elevated administrator rights so the errors shouldn't appear. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 30, 2013 Share Posted December 30, 2013 (edited) There is a difference between user in admin group rights and elevated admin rights.Having an account within the administrators group is not the same as 'THE' actual local admin account.Just wanted to add that for the early learners. Edited December 31, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Piotr 0 Posted December 31, 2013 Author Share Posted December 31, 2013 (edited) I did what you said. It seems that scanning is proceeding more quickly than always.Look at this [4] error when opening hxxp://ifotos.pl/zobacz/CapturePN_eppnwxh.PNG/ Edited December 31, 2013 by Piotr Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 31, 2013 Share Posted December 31, 2013 (edited) Keep in mind that once ESET scans an object, the hash and signatures are captured and ESET won't rescan the same files again unless changed or altered. This is the basics of why the first scan will significantly increase future scan times. ESET’s ThreatSense® scanning engine uses several types of detection signatures for detecting malicious objects (files, processes, URLs, etc.). The signature types range from very specific hashes (useful, for example, in targeting specific malicious binaries, specific versions of malware, statistical purposes, or simply giving a more precise detection name to a malware that we have been detecting generically) to so-called DNA-based generic signatures, which are rather complex definitions of malicious behavior and malware characteristics. These generic signatures also rely on heuristics and emulation to evaluate the scanned sample.In the generic signatures lies the strength of ESET’s proactive detection. This means that the detection is effective, as well as efficient – a single well-crafted generic signature can detect thousands of related malware variants and that our antivirus software can detect not only malware that we know of, or have seen before, but also new, previously unknown variants. Related products: ESET LiveGrid® Technology is used in all ESET products: ESET's own text and description. Please familiarize yourself with this link : hxxp://www.eset.com/us/home/whyeset/technology/ Edited December 31, 2013 by Arakasi Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 31, 2013 Share Posted December 31, 2013 (edited) You should get those errors only if you click "Scan". If you click "Scan as Administrator", the folder with be scanned with elevated administrator rights so the errors shouldn't appear. Don't want to sound dumb, but I have a daily in-depth scan scheduled. I looked at the set up (profile) and I do not see a section to select "scan as administrator". Did I miss it? Update 10.11AM EST-just did a manual scan as administrator-still getting many of the following (just one example) and other errors: C:\Users\Valued Customer\Downloads\install_flashplayer11x32_mssd_aaa_aih.exe » ZIP » images/bgheadererror.gif - error - password-protected file Is this important? Something I can fix? Edited December 31, 2013 by TomFace Link to comment Share on other sites More sharing options...
Piotr 0 Posted December 31, 2013 Author Share Posted December 31, 2013 TomFace open ESET> go to computer scan >>>custom scan>>>and then you have it "scan as Administrator" and tell me how quickly it scans... Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 31, 2013 Share Posted December 31, 2013 (edited) TomFace open ESET> go to computer scan >>>custom scan>>>and then you have it "scan as Administrator" and tell me how quickly it scans... That I just did: 1hr 3min-did it as an administrator (still getting errors)-what I am referring to is my daily scheduled scan-cannot find "scan as administrator" option when setting that up. Edited December 31, 2013 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 31, 2013 Administrators Share Posted December 31, 2013 Don't want to sound dumb, but I have a daily in-depth scan scheduled. I looked at the set up (profile) and I do not see a section to select "scan as administrator". Did I miss it? Unlike on-demand scans run from gui, scheduled scans are run in the local system account so basically all files should be scanned except those exclusively being open or used by the operating system or applications. Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 31, 2013 Share Posted December 31, 2013 (edited) Don't want to sound dumb, but I have a daily in-depth scan scheduled. I looked at the set up (profile) and I do not see a section to select "scan as administrator". Did I miss it? Unlike on-demand scans run from gui, scheduled scans are run in the local system account so basically all files should be scanned except those exclusively being open or used by the operating system or applications. OK, whatever. I was just hoping to better understand what I am seeing, errors when scanning as an administrator or not . I'll open a case with Support. Edited December 31, 2013 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 31, 2013 Administrators Share Posted December 31, 2013 OK, whatever. I was just hoping to better understand what I am seeing, errors when scanning as an administrator or not . I'll open a case with Support. I think there's nothing more to add and everything was explained above unless you receive other errors during scans. Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 31, 2013 Share Posted December 31, 2013 I am seeing other errors. Maybe I was not clear enough, but that is what I have been saying. I have opened a case with support. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 31, 2013 Share Posted December 31, 2013 Let us know the end result please Tom, or just give us a final post later with details my friend. Thanks Link to comment Share on other sites More sharing options...
Piotr 0 Posted January 6, 2014 Author Share Posted January 6, 2014 I have the same problems as before...."scan as Administrator" doesn't work ;'( Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted January 6, 2014 Administrators Share Posted January 6, 2014 I have the same problems as before...."scan as Administrator" doesn't work ;'(DO you mean that you get the error opening file when scanning the very same files in the Crypto folder as shown in the first screen shot above? Link to comment Share on other sites More sharing options...
Piotr 0 Posted January 9, 2014 Author Share Posted January 9, 2014 Now..I have problem with opening...AppData\Roaming,AppData\Local\microsoft....AppData\local\google and more.... I think it is virus ;'( Link to comment Share on other sites More sharing options...
TomFace 539 Posted January 9, 2014 Share Posted January 9, 2014 (edited) Piotr...I think it's time to open a case with ESET Support. Just a thought. Edited January 9, 2014 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted January 9, 2014 Administrators Share Posted January 9, 2014 There will always be some files that are exclusively used by the operating system or applications and access for other applications is denied. You can check if you can access files in that folder with elevated admin rights but I assume you won't be able to. Link to comment Share on other sites More sharing options...
Piotr 0 Posted January 19, 2014 Author Share Posted January 19, 2014 Yes...and i have more....i think it's biggest problem then i thought...maybe it's virus or bug ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted January 19, 2014 Administrators Share Posted January 19, 2014 Yes...and i have more....i think it's biggest problem then i thought...maybe it's virus or bug ? What folders / files do you mean? Please always post a screen shot or copy & paste the appropriate scan log records here so that we can comment on it. Link to comment Share on other sites More sharing options...
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