Phil_S 3 Posted March 19, 2018 Share Posted March 19, 2018 Eset AV has just updated to version 11.1.42.0 - Following a reboot it is prompting me to enable LiveGrid but won't accept my settings password. It tells me that my password is wrong, so I can't accept the prompt or enter any of the AV settings to change anything Link to comment Share on other sites More sharing options...
pbellchambers 0 Posted March 19, 2018 Share Posted March 19, 2018 I'm also having this issue, it's prompting me to change my settings password and activate livegrid, but it won't accept my old password or set a new one. Link to comment Share on other sites More sharing options...
persian-boy 22 Posted March 19, 2018 Share Posted March 19, 2018 I also found the same problem but there is an easy fix for this issue just press Alt+Shift and reenter your password. Link to comment Share on other sites More sharing options...
Chekir 2 Posted March 19, 2018 Share Posted March 19, 2018 Hello, i have the same problem. Just updated and now LiveGrid notification is stuck there. Link to comment Share on other sites More sharing options...
Phil_S 3 Posted March 19, 2018 Author Share Posted March 19, 2018 3 minutes ago, persian-boy said: I also found the same problem but there is an easy fix for this issue just press Alt+Shift and reenter your password. If I hold down Alt+Shift the password box doesn't accept typed characters. Tried Alt+Shift and release before typing password, also first typing password, then holding down Alt+Shift whilst clicking Enter in the dialogue box. Both methods still tell me that my password is incorrect. I've found the Eset unlock utility via product help and am going to try that. Link to comment Share on other sites More sharing options...
persian-boy 22 Posted March 19, 2018 Share Posted March 19, 2018 Idk it is working for me. Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted March 19, 2018 Share Posted March 19, 2018 Hello Team, i have the same problem. Just updated ESET V.11.1.42.0 give error incorrect password. Link to comment Share on other sites More sharing options...
itman 1,746 Posted March 19, 2018 Share Posted March 19, 2018 After reading all these password issues, I just removed mine since I haven't received the update. Hopefully, this will alleviate this issue when updating does occur. Link to comment Share on other sites More sharing options...
troggrob 0 Posted March 19, 2018 Share Posted March 19, 2018 I am having this problem as well. Alt+Shift does nothing for me either. Link to comment Share on other sites More sharing options...
Phil_S 3 Posted March 19, 2018 Author Share Posted March 19, 2018 Apparently an update should now be available to fix this. Bit late for me, as I took Marcos' advice to uninstall and re-install EAV, rebooted into a BSOD and ended up re-imaging the whole system partition from a backup Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted March 19, 2018 Administrators Share Posted March 19, 2018 11 minutes ago, Phil_S said: Apparently an update should now be available to fix this. Bit late for me, as I took Marcos' advice to uninstall and re-install EAV, rebooted into a BSOD and ended up re-imaging the whole system partition from a backup If the uninstall completes alright, it's highly unlikely that any further BSOD or issues could be caused by ESET. Anyways, we are willing to check dumps to 100% confirm that it's unrelated. Link to comment Share on other sites More sharing options...
Danutak 3 Posted March 19, 2018 Share Posted March 19, 2018 the same problem, it is updating modules for ever and get the same as others, it will not go so far as asking for password it does nothing Link to comment Share on other sites More sharing options...
Phil_S 3 Posted March 19, 2018 Author Share Posted March 19, 2018 13 minutes ago, Marcos said: If the uninstall completes alright, it's highly unlikely that any further BSOD or issues could be caused by ESET. Anyways, we are willing to check dumps to 100% confirm that it's unrelated. I have nothing to check one way or another Marcos, as I've copied over the entire system from a backup. All I did though was uninstall EAV, which appeared to finish successfully, and reboot into the BSOD. The screen said that a system component was missing or unavailable, and googling 0xc0000225 seems to suggest registry corruption. Link to comment Share on other sites More sharing options...
FicmanS 0 Posted March 19, 2018 Share Posted March 19, 2018 This is going well... Stopped my update download Link to comment Share on other sites More sharing options...
Danutak 3 Posted March 19, 2018 Share Posted March 19, 2018 I stopped the update then started again and all is good Link to comment Share on other sites More sharing options...
MarcFL 28 Posted March 20, 2018 Share Posted March 20, 2018 FYI, I just updated today at noon Eastern Time using the offline installer found here: https://support.eset.com/kb2885/ After the update, I was prompted to change my password and it said I could reuse the same password. It worked properly for me. Link to comment Share on other sites More sharing options...
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