Danutak

I thought it is solved , finally i got the log uploading now Thank you Itman Maybe Marcos will see it , No I am not that knowledgeable. I trust in software , that all. I do not understand how exactly it works. Sorry essp_logs.zip

He is a jewel in this forum, I do appreciate help I always get here Thank you everyone

Yes the log collector does not work at all, but I had seen advice about port 8883, opened it and from this moment my software updates correctly. Maybe this was a problem, It is updating for 12 hours with no problem itman I think you were right! Thank you so much

TCP port 8883 is open thank you, you are kind and helpful. I do appreciate it

thank you so much , How long it takes to generate the logs, so far is gray and can not change It shows the filtered binary can not change to original binary from disk, or save it. I changed first and it showed in my folder , I have no idea if that is what Marcos need . Thank you for your link to tutorial essp_logs.zip

I had eanabled sorry I have no idea how to make logs

I am connected to the internet, It is the friggin last update

Yes it dl the cloud.exe. the same screen except the Tread removed . I have no idea what it means, but it is not all the time tat it is not accessing live grid, Just few times a day , It should not do it . Never before I had any problem with eset, thank you very much If you are able to download this file successfully, your anti-malware product is NOT configured correctly to use cloud-based resources, or DOES NOT conform to industry best practice. So what should I do now?

This is constant after last update all ports udp/TCP , 80,443,53535 are open the vpn is off still not updating, What is going on, Do not tell me to do the log , tried it does nto work for me, Windows10 64 b

mine is trying to do the same, I had opened all ports that it requires, still can not reach servers "Esset live Grid@servers Cannot be reached , It happened after last update License ID: 33D-6BA-5EF Username: EAV-03166658 Computer name: DESKTOP-KMQA17S Seat name: Danuta Product name: ESET Smart Security Premium Product version: 14.2.24.0 Operating system: Windows 10 Home(64-bit)Version 10.0 (Build 19043) Machine: Intel(R) Core(TM) i5-8600 CPU @ 3.10GHz, 16315 MB RAM I have no idea what to do with it.

Hi Marcos, PIA is Private Internet Access = VPN, I opened all ports Esset required. I am connected through Ethernet cable Modem Cisco I think . I have no problem to access any pages, I am using VPN for like 7 years and probably ten years Esset products, It started to happen after the last update few days ago

I have no idea what to do , I had open ports , still every so often I get it, I run PIA but never had this problem before the last update, I am not so computer savoy and I need simple explanation what to do with it . Simple please , I am grandma and have nobody to help me with the problem. Thank you so much Danuta

thank you so much, I spend few hours on Eset tutorial and so far it is fixed I will see what happen next

that correct it is modem from my IP and is connected by cable it is cable modem. I do not have separate router

Iman thank you so much mine is Hitron and does not have advanced option , the old one had it , I remember changing options with help of my IP , I will call them today , Can not this option, even went through all option. thank you so much. At least I know now what is going on;)