Danutak

I thought it is solved , finally i got the log uploading now Thank you Itman Maybe Marcos will see it , No I am not that knowledgeable. I trust in software , that all. I do not understand how exactly it works. Sorry essp_logs.zip

He is a jewel in this forum, I do appreciate help I always get here Thank you everyone

Yes the log collector does not work at all, but I had seen advice about port 8883, opened it and from this moment my software updates correctly. Maybe this was a problem, It is updating for 12 hours with no problem itman I think you were right! Thank you so much

TCP port 8883 is open thank you, you are kind and helpful. I do appreciate it

thank you so much , How long it takes to generate the logs, so far is gray and can not change It shows the filtered binary can not change to original binary from disk, or save it. I changed first and it showed in my folder , I have no idea if that is what Marcos need . Thank you for your link to tutorial essp_logs.zip

I had eanabled sorry I have no idea how to make logs

I am connected to the internet, It is the friggin last update

Yes it dl the cloud.exe. the same screen except the Tread removed . I have no idea what it means, but it is not all the time tat it is not accessing live grid, Just few times a day , It should not do it . Never before I had any problem with eset, thank you very much If you are able to download this file successfully, your anti-malware product is NOT configured correctly to use cloud-based resources, or DOES NOT conform to industry best practice. So what should I do now?

This is constant after last update all ports udp/TCP , 80,443,53535 are open the vpn is off still not updating, What is going on, Do not tell me to do the log , tried it does nto work for me, Windows10 64 b

mine is trying to do the same, I had opened all ports that it requires, still can not reach servers "Esset live Grid@servers Cannot be reached , It happened after last update License ID: 33D-6BA-5EF Username: EAV-03166658 Computer name: DESKTOP-KMQA17S Seat name: Danuta Product name: ESET Smart Security Premium Product version: 14.2.24.0 Operating system: Windows 10 Home(64-bit)Version 10.0 (Build 19043) Machine: Intel(R) Core(TM) i5-8600 CPU @ 3.10GHz, 16315 MB RAM I have no idea what to do with it.

Hi Marcos, PIA is Private Internet Access = VPN, I opened all ports Esset required. I am connected through Ethernet cable Modem Cisco I think . I have no problem to access any pages, I am using VPN for like 7 years and probably ten years Esset products, It started to happen after the last update few days ago

I have no idea what to do , I had open ports , still every so often I get it, I run PIA but never had this problem before the last update, I am not so computer savoy and I need simple explanation what to do with it . Simple please , I am grandma and have nobody to help me with the problem. Thank you so much Danuta

thank you so much, I spend few hours on Eset tutorial and so far it is fixed I will see what happen next

that correct it is modem from my IP and is connected by cable it is cable modem. I do not have separate router

Iman thank you so much mine is Hitron and does not have advanced option , the old one had it , I remember changing options with help of my IP , I will call them today , Can not this option, even went through all option. thank you so much. At least I know now what is going on;)

Itman I will contact my IP thank you , yes i have modem but i do not want to mess it up.

I got into my router but there is nothing like ignore In your router, I would look for a setting that is something like "Don't respond to ping requests from the WAN", which literally means "Ignore ICMP requests from the internet". It should be in the firewall section of your router. I have few tabs; system information, then DOCSIS Provisioning, DOCSIS WAN, Docsis event, a lot of warnings there, then wireless , with info about my connection, then Moca info , there is not spot to block ICMP ping, I am complete newbie with all this, how do I fix it Thank you for the links, they explain what is is but not how to fix it so it does not happen all the time

I have two computers in house, and I am getting on my PC the message from Eset internet security: " Network threat blocked. ICMP Flood Attack. A computer on the network is sending malicious traffic. this can be an attempt to attack your computer. The threat was blocked. " It is constant, I can not find anything her on forum. Maybe i am not looking the right way. Any ideas?

Yes , installed without any problem made a phantom windows account , works perfectly on both computers, It is much faster than nod32 you download from the link the seller provides , I emailed the link to other computer, downloaded IS and activated, All process took like ten minutes they had subtract the difference in the price

I stopped the update then started again and all is good

the same problem, it is updating modules for ever and get the same as others, it will not go so far as asking for password it does nothing

thank you Marcos I guess it is the same software for all windows

In few days I need to get get nod 32 for two computers one for W10 one for W7 . It is going to be 2 devices for 3 years. I do have it on my W7. What is I need to do to get the products, Do I need a new licence, or new one. I would apreccciate the info, I can not find the answer in knowledge base . Thank you

Thank you somehow I fixed it , so not long applied , Will check the thread for the future "problems" Thank you again.

Hi, I noticed that after restarting computer my esset did not load, and the icon from notification area is gone, If I want to check the program I need to go to all programs. I would appreciate some help , and yes it set up to show Icon and notification but it is not.