HSW 9 Posted January 23, 2018 Share Posted January 23, 2018 Hi, we have a phone witch is damaged and cant be go online again. We try to delete with and without deactivate licence. It still appear in the lost and found folder. How we could delete it? Server deatails: ESET Remote Administrator Server 6.5.522.0ESET Rogue Detection Sensor 1.0.1158.0ESET Remote Administrator Mobile Device Connector 6.5.453.0 thx Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 23, 2018 ESET Staff Share Posted January 23, 2018 First of all, you have to execute "stop managing task" on the device. Secondly, after the task is replicated to the MDMcore, remove the device. Without executing "stop managing, uninstall ERA agent" task, the device will keep reappearing. We are streamlining the process for the next version. Link to comment Share on other sites More sharing options...
HSW 9 Posted January 24, 2018 Author Share Posted January 24, 2018 THX Yes please improve this in future versions. Link to comment Share on other sites More sharing options...
omgrob 0 Posted January 25, 2018 Share Posted January 25, 2018 Does the "stop managing" task free up the licenses once executed on the device or is there another step before it is released? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 25, 2018 ESET Staff Share Posted January 25, 2018 Stop managing task sends the kill-switch to the agent instance. When you then remove computer from ERA, that would send another kill-switch to our licensing cloud, to remove the license. Link to comment Share on other sites More sharing options...
omgrob 0 Posted January 25, 2018 Share Posted January 25, 2018 21 minutes ago, MichalJ said: Stop managing task sends the kill-switch to the agent instance. When you then remove computer from ERA, that would send another kill-switch to our licensing cloud, to remove the license. For phones iOS specifically this would be the same? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 25, 2018 ESET Staff Share Posted January 25, 2018 Yes, it would be the same. Link to comment Share on other sites More sharing options...
Recommended Posts