hungtt 1 Posted April 11, 2017 Share Posted April 11, 2017 Hi all, I have been created policy update database virus on clients via Apache Http proxy. But when client out of company.Client can not update because it not communicate with ERA server.I checked my policy has enable option "Use direct connection if proxy is not available". Please help me check this. Thanks. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 11, 2017 ESET Staff Share Posted April 11, 2017 Hi, The policy you created was using this KB? Create a dual update profile configuration in ESET Remote Administrator (6.x) hxxp://support.eset.com/kb3621/ Link to comment Share on other sites More sharing options...
hungtt 1 Posted April 12, 2017 Author Share Posted April 12, 2017 HI Gonzalo, I dit not create policy.It was default policy when client connect to ERA server via agent. I mean that why feature USE DIRECT CONNECTION IF PROXY NOT AVAILABLE not working. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted April 12, 2017 ESET Staff Share Posted April 12, 2017 I would recommend to update Endpoint and ERA agent to the newest available version. If I recall it correctly, there were some issues in the older versions, but those were resolved in the newest builds. Link to comment Share on other sites More sharing options...
hungtt 1 Posted April 13, 2017 Author Share Posted April 13, 2017 Thanks your advice. Link to comment Share on other sites More sharing options...
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