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planet

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Posts posted by planet

    detection floater - disabled options

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    since ask toolbar was detected upon starting the real times installer, why the exclude options weren't activated?

     

    From your screenshot it looks like the bundled Ask Toolbar is detected as a Potentially Unsafe Application instead of a Potentially Unwanted Application and that could be the reason why it's not activated, unless it is an actual UI bug - Is there difference between unsafe and unwanted @Marcos for the options to be available (since the options aren't available for this unsafe detection)?

    Endpoint Antivirus - Present App in Dock - Mac OSX

    in ESET Endpoint Products

    Posted · Edited by planet

    Same question posted a day or two ago: https://forum.eset.com/topic/6299-eset-mac-ui/

    Is there a way to automatically disable the "Present Application In Dock" (or hide it)  through the ERA through policy? or maybe through some terminal magic?


    I've also found this default setting change in the recent release to be unwanted as there is no point for having it open and active in the dock in the first place because of the icon in the menu bar. It's similar to constantly having an minimised window on Windows sitting in the task bar all the time even though it's in the system tray already. Unfortunately this has also come into the home products (ECS/ECSP) too now. Yes it's simple to change, but it would be convenient not to have it turned on in the first place, especially for endpoints who now need to figure out how to turn this off.

     

    Please ESET, reconsider leaving 'Present Application in Dock' unchecked in default installations/preferences for EEA, EES, ECS and ECSP like you did in previous releases.

    Automatic Banking Protection not working after first time

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I tested the issue and the websites were detected correctly all the time.

    However, when launching Banking & Payment protection separately, it opened IE even though Chrome was set as default.

    I reported this as a bug, thank you :)

     

    Thank you for reporting the seperate launch, I also got it working automatically now by uninstalling Chrome (keeping user data) and installing it again. Took a restart or two (without restart there was no green frame around the window, after first restart the banking protection message was showing 'Opening window' but never did, but then after the second restart everything was functional with the green frame and I was able to automatically redirect and open Chrome windows in one session) and now everything is working as it should.  ^_^

    Eset Smart Security And Eset Nod32 Antivirus 9 Beta Available

    in ESET Beta Products for Home Users

    Posted · Edited by planet

    HIPS is not enabled in windows 10 pro build 10565... :(

    You are using build 10565 which is currently an Insider preview build and isn't fully compatible with HIPS. You need to be using the regular stable releases of Windows 10 (currently build 10240) for HIPS to work.

     

    Please see this pinned topic regarding HIPS and Insider builds: https://forum.eset.com/topic/6282-windows-10-insider-preview-builds-not-fully-supported-hips-is-inactive/

     

    Users with Windows 10 systems have a possibility to opt for Insider preview builds which are early builds of Windows 10 that may contain new features, improvements, fixes, etc. Due to a tight integration of ESET's products with the operating system, it is not possible to fully support them from the moment they become available. Users with Insider preview builds have HIPS disabled and receive the error "Communication with driver failed. HIPS is inactive."

     

    ESET has committed to provide support for final versions of operating systems. As for Insider preview builds, we plan to add limited support in the near future so that the Advanced memory scanner and Exploit blocker protection features that depend on HIPS work just fine.

     

     

    P.S: You posted in the Beta topic but ESS and NOD32 are now released to the public - visit the relevant section in the forums to see more info.

    Automatic Banking Protection not working after first time

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by planet

    Hi planet,

    What version of Chrome do you use?

     

    Right now, Chrome is at version 46.0.2490.71m - just the regular stable releases which auto update as expected. Tried with no extensions and still doesn't work. Tested with Internet Explorer and Edge - auto detection is working for both.

     

    Chrome - No (after first time)

    IE - Yes

    Edge - Yes

    Automatic Banking Protection not working after first time

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by planet

    I'm having an issue with ESS v9 (great release by the way, congrats) and Windows 10 where banking protection is automatically detecting a banking website in Google Chrome, and I can successfully launch the special window... but after closing that first window I'm never able to make the automatic detection work again in Chrome as the browser just loads the website normally.

     

    Checked settings and that banking website was set to automatically launch banking protection, but even after removing the rule and turning the protection off and on, restarting the computer, etc. automatic detection for any banking/payment website is no longer working for me in Chrome. It also doesn't work if I manually enter a website for ESS and set it to ask me or automatically launch, Chrome just loads the website normally.

     

    I am able to manually launch banking protection at any time which opens an IE window, but I was hoping to be able to use the automatic detection in Chrome and am not sure why it no longer works.

     

    Any help would be appreciated.  :)

    ESET Smart Security v9 (2016): Notes for upgrading

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I have a multi-device licence and I plan to do a staggered update. Since there is a licence key change will that cause problems with the PCs still running version 8 once the first PC is updated to version 9?

     

    I've been able to keep using devices with previous versions that use a Username and Password whilst using the new converted key on another device with no issue (with a multi-device license), so no there should be no problems as long as you stick with the number of devices allowed.

    Setup Firewall To Prevent Leaks While Connected To Vpn

    in ESET Cyber Security Pro (for Mac)

    Posted · Edited by planet

    Updating this thread to mention that ESET Cyber Security Pro (from version 6.1.12.0) will automatically assign the 'Work' profile of the Firewall to an active VPN connection, making it easier to manage rules/connections if using a VPN (So for the OP's question - you only allow enough rules to establish the VPN connection in 'Public' and block the rest as it will then use 'Work' whilst connected to a VPN).  :) Thanks ESET!

    annoying text in firewall rules editor

    in ESET Beta Products for Home Users

    Posted · Edited by planet

    Just make the "Name" column wider by holding the left mouse down on the divider bar between "Name" and "Enabled" and drag the mouse to the right.

     

    Does the width that we set stay that way after rebooting or reopening the window though? It seems a little inconvenient having to keep adjusting the column every single time. It doesn't remember in Cyber Security, does it remember in Smart Security 9 (Beta)?

    annoying text in firewall rules editor

    in ESET Beta Products for Home Users

    Posted

    Slightly off topic but the same annoyance - ESET Cyber Security Pro for Mac also has the exact same thing in the firewall editor and it's very hard to see what the actual rule is for, manually editing each rule to remove 'Allow communication for' or 'Deny communication for'. Same issues with remembering window size - no point resizing as it goes back to default including column width.

     

    Would be great to do something about this for both Smart Security's (and Cyber Security Pro's) Firewall.

    Any command line tools for scanning file on Mac?

    in General Discussion

    Posted

    Type the following to see all of the parameters you can use with this binary (fix the path to include your application - don't forget to escape spaces with a leading \ .

    /Applications/*ESET\ APPLICATION\ HERE*/Contents/MacOS/esets_scan --help

     

    Had no idea esets_scan would allow you to do this, great find  :)

     

    When typing, you can start typing the first few letters of a folder and press Tab - terminal will automatically do the rest of the folder name (useful for getting the ESET name right, you just type ESET and press tab). You can alternatively visit the MacOS folder in Finder and simply drag 'esets_scan' into the terminal window and it will automatically fill in the whole path for you.

    Issues, Ideas & Feedback for ESET Cyber Security & ESET Cyber Security Pro

    in ESET Cyber Security Pro (for Mac)

    Posted

    Great thread and KUDOS to @planet and all others participating here. What are still the main (crull pit) issue with release 6.1.12.0 of ECSP for Mac? My ECSP 5.0.115.0 is working perfect, except for the shutdown lag.

    Cheers

     

    I constantly edit the first post of this topic as much as possible with what's been fixed, new issues I've noticed and more - along with when it was last updated and versions of OS X and ECSP.  :)

    Known Issue with 'iCloud Drive'. Still Relevant?

    in ESET Cyber Security (for Mac)

    Posted · Edited by planet

    In the KB article: "Can I use my ESET for Mac products with OS X Yosemite (10.10)?" there was an issue with iCloud Drive and real-time protection of ECS and ECSP, requiring exclusions to be set manually.

     

     

    iCloud Drive – endless download loop caused by Real-time protection in ESET Cyber Security and ESET Cyber Security Pro

     

    To use the Real-time protection on OS X Yosemite with the iCloud Drive feature enabled, exclude the following folders from scanning for every system user:

    /Users/<user_name>/Library/Caches/CloudKit/com.apple.clouddocs
/Users/<user_name>/Library/Application Support/CloudDocs
/Users/<user_name>/Library/Mobile Documents

     

    Because El Capitan encourages us to sign into iCloud when setting it up or using it for the first time, iCloud Drive is usually turned on already.

    Do we still need to set exclusions manually with this new OS X version, or has the recent release of ECS/ECSP 6.1.12.0 automatically resolved this conflict?

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