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planet

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Posts posted by planet

    NO internet after upgrade to Windows 10.

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by planet

    If I uncheck Epfw NDIS lightweight Filter from the NIC then the internet comes back immediately. Please advise on further troubleshooting.

     

    This sounds like the same issue myself and lionkng123 had in this topic: https://forum.eset.com/topic/5549-issues-with-eset-smart-security-8x-in-win-10/

     

    I have mentioned some steps there on what to do after installation that worked for us, see if it helps you as well.  :)

     

    I faced both the exact same issues and did this as a workaround - after installation of Smart Security:

    • Go into the properties for the Network Adapter you use for the Internet, uncheck ESET's one and apply settings. This will allow the computer to connect to the Network/Internet again for now.
    • Activate the product and let Smart Security fully update.
    • Go back to the Network Adapter properties and turn back on ESET's one.
    • Restart (not shut down) Windows 10.
    This should resolve both the firewall service and Internet issue.

     

    Seems that the ESET entry in the Network Adapter properties after installation is the cause for the Network/Internet not working, and either an update or a restart resolves it somehow. Not sure if that is also linked to the firewall service but that is also resolved once restarted and/or updated.

    OS X Shutdown Delay?

    in ESET Cyber Security Pro (for Mac)

    Posted · Edited by planet

    I had an issue over the weekend where iCloud could not authenticate .. I logged out of iCloud and back in and could not setup Mail or Notes

    Disabling CSP had no effect, only once removed was I able to re-setup email/notes

    This plus the long delays for fixes means I'm at the point of dropping ESET from all my devices, I might even just install Norton on the Windows PCs 

     

    ESET pull your damned finger out and fix the Home CSP issues and bring it on-par with Smart Security 

     

    Wanted to mention that I actually made a topic about the iCloud setup issue a week or two ago with no response: https://forum.eset.com/topic/5420-cyber-security-and-pro-preventing-mail-from-being-enabled-in-icloud-preferences/

     

    In the future, you can boot into 'safe boot' by holding down shift during the Apple chime and setup works perfectly there (as there are no ESET processes/modules running) instead of uninstalling.

     

    I can't use 6.0.14.3 as it's causing the exact same freezes and issues again that 6.0.14.0 fixed. More specifically:

     

    Not sure what is going on.  :unsure:

    Issues with ESET Smart Security 8.x in Win 10

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by planet

    I have upgraded to win 10 SL from 8.1 SL recently, and did clean install due to Win upgrade issue. Now when I am trying to install ESET Smart Security through "eset_smart_security_live_installer_.exe", am facing couple of issues:

    1. After installation, it could not able to start firewall service
    2. Internet was completely disabled

     

    I faced both the exact same issues and did this as a workaround - after installation of Smart Security:

    1. Go into the properties for the Network Adapter you use for the Internet, uncheck ESET's one and apply settings. This will allow the computer to connect to the Network/Internet again for now.
    2. Activate the product and let Smart Security fully update.
    3. Go back to the Network Adapter properties and turn back on ESET's one.
    4. Restart (not shut down) Windows 10.

    This should resolve both the firewall service and Internet issue.

     

    Seems that the ESET entry in the Network Adapter properties after installation is the cause for the Network/Internet not working, and either an update or a restart resolves it somehow. Not sure if that is also linked to the firewall service but that is also resolved once restarted and/or updated.

    OS X Shutdown Delay?

    in ESET Cyber Security Pro (for Mac)

    Posted

    Hi planet,

    I've high respect for your inputs and troubleshooting here on the forums, BUT would you accept waiting 9+ months to get your car fixed (whilst under guarantee) because of all those season holidays? "The computer sais NO!"?????

     

    It's difficult. I'm just a regular ESET user who has reported issues, suggestions and feedback including the OS X home user range such as this shutdown issue. That's all I can do as it's up to ESET to decide what to do with that information, even if I have to keep experiencing it on all Macs with ECS/ECSP so far.  :unsure:

    OS X Shutdown Delay?

    in ESET Cyber Security Pro (for Mac)

    Posted · Edited by planet

    You can change the timeout, edit the file /Library/LaunchDaemons/com.eset.esets_daemon.plist

     

    You do this at your own risk though as I am not totally sure of the side effects.

     

    I did have a go last year when I noticed the issue (and just tried it again now by altering the 'ExitTimeOut' to 10 seconds from its default 65 seconds), but it still didn't change the shutdown duration for me. I think this is because although the plist file is named with the process 'esets_daemon', in the file it actually is for a different process, esets_ctl.

     

    It's probably best to wait until ESET releases the major ECS/ECSP update around El Capitan's release soon.

    EES 6 Email Client Protection Issues

    in ESET Endpoint Products

    Posted · Edited by planet

    Searching online regarding this issue, quite a few other users have been also experiencing the same issue as you and found that upgrading to OS X 10.10.3 resolved this for one recent user. I noticed you were running 10.10.2 based on your screenshot and the most recent version is 10.10.4.

     

    I would switch back to regular updates as the Safari issue for the blank pages should no longer occur, and also upgrade the Macs to 10.10.4 and see if that resolves it for you. You do mention that it's only with ESS v6 installed, but I would give this a go first and then explore options if ESS is to blame.

    Smarty Security 9

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Marcos mentioned this over in the Beta section of the Forums. ESET Smart Security v8 will still be the current stable release and v9 will still be in beta but both are supporting Windows 10 when it is publicly released from the 29th of July (excluding devices supposedly already available to purchase with Windows 10 RTM pre-installed to the public).
     

    Both v8 and v9 beta installers should support Windows 10 by July 29.

    Change of Representation in Australia

    in General Discussion

    Posted

    Good news, Microbe is now displaying the correct product, amount of years and devices for renewal!  :D So now previous pro1 and current Microbe users can successfully renew with them without an issue. I'm glad to see the automatic renewal process functional again from both ESET's website and Microbe's renewal page.

     

    You would still need to contact ESET Australia directly if you wish to switch to them instead, but that's a personal choice.

    Cyber Security (and Pro) preventing Mail from being enabled in iCloud Preferences

    in ESET Cyber Security (for Mac)

    Posted · Edited by planet

    Noticed a particular issue with Cyber Security (and Pro) when trying to setup iCloud on Yosemite. If a user has ECS or ECSP installed and attempts to setup iCloud in System Preferences at some point, trying to turn on 'Mail' gets stuck and times out with an error to 'try again later' but never is able to do so.

     

    Disabling Real-time File System Protection and/or Network Traffic Filtering does not help. However, restarting OS X into Safe Boot (holding down shift while turning the Mac on) and enabling iCloud's Mail from there works successfully without a problem as there are no ESET instances running.

    Eset Smart Security And Eset Nod32 Antivirus 9 Beta Available

    in ESET Beta Products for Home Users

    Posted

     

    Thirdly, turning off the protection (when I play games) - the file antivirus and the internet protection - and then turning it on back through the context menu or through the start window (not through "setup"), the internet shield stays inactive and the icon in the systray doesnt inform me about that (means that I'm unprotected to internet threats and don't know it), so I have to go to the Setup section and turn it on manually. !But this is an issue I had noticed since v.6. 

     

    I've never come across this. If I disable protection via the tray icon menu, all protection modules will be disabled. If I re-enable it via the same menu, all protection modules will be enabled (all of them turn green in gui).

     

     

    This happened to me on the first install of the beta shortly after public release (with Windows 7 SP1 32-bit), however after uninstalling (using the removal tool) and installing again it functioned correctly. No idea why it did that the first time.

    OS X Shutdown Delay?

    in ESET Cyber Security Pro (for Mac)

    Posted

    You're saying this is an OSX issue? That an OS patch will resolve CSP's shutdown issue? CSP could be "used", but I don't tolerate software that makes my machines unstable. This would include crashes, degraded performance or incompatibilities with other software.

     

    If this is an OS issue, then the fault is not ESET's. I'm having a hard time thinking why it would be, since the laptop shutdown in a heartbeat before CSP was installed, and only started exhibiting the excessive CPU usage (constant scanning maybe default behavior?) and additional 60 seconds of shutdown time.

     

    Marcos was trying to say that all of the fixes for Cyber Security Pro (and Cyber Security) will be done in one single release in time for supporting the new OS X 'El Capitan' coming out later in the year (most likely in October). I did report this shutdown issue along with others since the release of version 6.0.14.0 last year, which you can view all on this topic to see what is planned to be fixed (although not official) including the shutdown issue mentioned in this topic.

     

    The CPU usage is most likely the scan that runs after a successful update (so it is usual behaviour but shouldn't noticeably impact performance from experience, you can adjust it in the Scheduler settings within the program if you decide to use ECSP in the future).

     

    I'm not really sure why they haven't released a small fix for this issue previously (that's already fixed in the new release of Endpoint Security for OS X earlier in the year), but at this point in time I can see why ESET would now want to wait for a few months so they can release one large update instead of a smaller update now and another update in only a few months again... however shutting down the mac and having ECSP delay it by approx. 60 seconds instead of the usual few seconds can be quite frustrating.  :(

    Issues, Ideas & Feedback for ESET Cyber Security & ESET Cyber Security Pro

    in ESET Cyber Security Pro (for Mac)

    Posted

    I am not sure whether it has already been mentioned, but I would like the logging to be improved. Looking at the events log, virus definition updates whether succeeded or failed are not listed. If virus definition updates would be logged as well I would know for sure whether those definitions are up-to-date and the update process itself is functioning properly. Currently I only get these update pop-ups. So no update history is available anywhere.

     

    Updates that have failed do appear in the 'Events' log, under the 'ESET Daemon' module and entries begin with 'Error updating Antivirus modules:', although there is no logging for successful updates (you could view in the update section the 'Last successful update' entry to see the last time it was updated, or else you receive the 'Update is not necessary' message). An option to also view successful updates along with the failed entries would be nice, like what Smart Security has.

    Forum Feedback

    in General Discussion

    Posted · Edited by planet

    At the moment, you currently have a slightly coloured background added to posts made by ESET Staff, Moderators and Administrators inside topics. Could the forum possibly colour the username itself (very subtly so it doesn't look distracting) on the forum home page and within sections (home, business, beta, etc.) for users to quickly indicate that a Staff member, Moderator or an Administrator has replied or posted to the topic aside from regular users?

    EES on OSX 10.10.2 blockades almost http traffic

    in ESET Endpoint Products

    Posted

    Using EES 6.0.24.1 and 6.0.24.0 in combination with ERA 6.x we are experiencing the same thing. Killing the esets_proxy daemon has resolved the issue temporarily, but the problem returned.

     

     

    Is the issue still occurring after having the 'Internet protection module' updated to 1173.9 (20150617) and then restarting OS X?

    If so, are there any websites you can provide for examples to see if I can reproduce the issue?

    running VPN with ESET smart security?

    in ESET Cyber Security Pro (for Mac)

    Posted

    Hi gringo90,

     

    If you are using Cyber Security Pro, you will be asked to disable OS X's built in firewall to avoid possible conflicts and issues that may occur having two firewalls running at the same time. Cyber Security Pro already has rules for VPN that allows these connections by default, so ideally it should already allow you to use your VPN without any issues.

     

    Is there anything specifically for the VPN and Cyber Security Pro that you are having any trouble or concerns with?

    Icon in Menu Bar

    in ESET Cyber Security Pro (for Mac)

    Posted · Edited by planet

    Hello,

     

    You've created this topic in the Cyber Security Pro section of the forums but it looks like you're using either a really outdated version as the current products available for Home users are Cyber Security (like NOD32) and Cyber Security Pro (includes Firewall and Parental Control), and for Business users Endpoint Antivirus (like NOD32) and Endpoint Security.

     

    All current versions above use the ESET logo in the menu bar which looks much cleaner and supports retina displays too. Current Endpoint products are more recently updated at the moment so they have the animations (the spinning you mentioned and alert graphics with the logo instead of the coloured circles (mostly green) in the current home products (but I assume the home products will also get the same improvement in the next release). I would suggest using the latest version of what you have licensed - if it's the home version of NOD32 for Mac then it is now Cyber Security (6.0.14.0).

     

    post-3006-0-70504700-1436303640_thumb.jpg

     

    If you are not able to use the latest version or for any another reason, there is a product available called 'Bartender' which allows you to rearrange all menu bar items and hide ones you don't wish to see (or only show when the icon is different).

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