Kieran Barry

Hi @greyjoy99, Have you created this template yourself? Have you based it off one that was already there? Regards, Kieran Barry

Yes it doesn't make sense as to why it would BSOD. Maybe try doing an sfc scannow? Re-installing Chrome may help. Adding Google Chrome to the excluded applications for scanning? Regards, Kieran Barry

Oh right I see okay, Sorry I hadn't realised that people were getting BSOD because of this. Shows that you should read the whole topic before commenting! Maybe there is a certain setting that the ones who are experiencing crashes have selected that now does not work properly, the ones like me who aren't experiencing crashes have not selected. Regards, Kieran Barry

Yes but what I am saying is that it is still working. It's only coming up saying that it "Could prevent Chrome from working properly". If Chrome thought that it was 100% incompatible it wouldn't allow you to run it at the same time in the first place meaning that the option to remove it wouldn't even be there. The option that allows you to remove it as an application obviously means that it is still running something but telling you that it could be incompatible and to remove it in-case it doesn't work properly. Regards, Kieran Barry P.S Or maybe I just have no idea what is going on?

I don't understand? I am using ESET Antivirus v7, Chrome has never once told me to remove ESET as it could be harmful software. I have also just run a Clean Up Computer option for Google Chrome and it says "No Harmful Software Found". As for the "Incompatible Applications" - Yes, ESET shows up but it says "Could prevent Chrome from working properly", it doesn't say that it 100% will. Also, this is the first time I have ever seen or heard of this issue and I've been using Chrome and ESET daily.

Yes this was Windows Server 2012 R2.

Sorry I think one of us has misunderstood, We have recently upgraded from ERA v5 to v6.x and from Endpoint v5 to v7.2 Nothing has been changed, all policies and reports etc have been left how they were and still seem to be running absolutely fine. We have obviously changed some settings of the policies since the upgrade however but it was a very smooth transition. Regards, Kieran Barry

We created an installer that incorporates a policy when installed on the end client. It's the same one we used from v5, nothing has changed.

1. We have upgraded from v5 to v7 and so far have encountered no issues. There was a slight issue with some email notifications but I then realised that it's actually probably a good thing that the email notifications are turned on and report everything as you then have a better understanding of what is happening in your infrastructure. I think it all depends on how your network/infrastructure is setup as different setups seem to be getting different issues but so far we have had none. One of the best AV products that I have used and I have a masters degree in Cyber Security ? Regards, Kieran Barry

Is the mindmup domain blocked? Try adding both the mindmup and github domain to the allowed list and see if that makes a difference. Regards, Kieran Barry

Instead of allowing the site completely, would it be a smart idea to show a warning when trying to access sites such as Github? They are very dangerous and one can easily upload and download malicious content. Regards, Kieran Barry

Hi @Shafiq, I don't think there is a way in ERA, but in Outlook itself if you go to: File > Options > Add-Ins > Manage: COM Add-ins GO > Unticking or Ticking ESET Outlook Add-in Hope this helps, Regards, Kieran Barry

No worries, can you confirm that it works okay now? Regards, Kieran Barry

Hi Gencer, If you go into your client's Advanced Settings, you can add the domain for this to the exclusion list. EDIT: Go to Advanced Setup > Web and Email > Web Access Protection > URL Address Management Github is most likely blocked as it is quite easy for people to upload malicious content to the website. Regards, Kieran Barry

I can't see ESET having any reason to make your screen flicker. However, computers are never a sure thing. Make sure you have all the latest updates for your display and graphics drivers. If you're using a laptop see if connecting it to a monitor fixes the issue as this may reset the display settings back to default. If these don't work then check the Event Viewer for any errors that occur there as @Rami said. Other than that I can't think of any other reason why the screen could be flickering. Regards, Kieran Barry

You can download programs that lower the white light of your screen, replacing it with a red light that is less harsh on your eyes. Have a look at f.lux, it's a really good program and I would recommend it highly. Regards, Kieran Barry

Thank you @Marcos, They seem to be clearing up slowly but surely! Regards, Kieran Barry

I have just disabled this, assigned it to all of the machines, checked that it is working by looking at the applications they have installed on their machine (which it is working) and these are still coming up in my dashboard reports.

Hi @itman, You can add the website to the list of normal browsers, that would stop it from opening in a secured browser. I can't recreate this issue either so might be a setting that you have enabled or disabled? You probably know more than me, just trying to help! Regards, Kieran Barry

Description: The ability to turn off threat alerts regarding windows updates. Detail: I know that Windows Updates are important, however, in a business situation they are usually controlled by the administrator in the IT Department (me) and are not automatically rolled out whenever they are available. Some updates don't work with some of the systems that we employ and therefore they do not get rolled out at all. When checking through the ERA console, 27 of our machines are showing that they have a security notification because they do not have all of the newest Windows Updates as I have chosen not to roll them out to these specific machines. It isn't really an issue but it makes it look like 27 of the machines aren't functioning correctly when in fact they are working fine.

Hi Christian, I currently have 145 domain computers and all of them are covered with ESET v7, 100% of them are green and reporting no issues. Everything that we have in our AD is covered and is working absolutely fine. Regards, Kieran Barry

Hi @itman and @Marcos, Thanks for your replies, I have managed to fix this with a little bit of tinkering in the Endpoint Settings on the machine itself. Can't remember exactly what I had changed but everything seems to be working a-okay now. Thank you for your help! Regards, Kieran Barry

Hi @MichalJ, Okay great, I think it would help accessibility quite a lot as I always seem to find myself right clicking on something and then remembering that it doesn't do anything. In answer to your question, I believe that it is a good thing that the built-in policies and reports can be changed as if someone did want to change something then it stops them from being inundated with duplicates, so I don't think that they should be locked down forcing people to create more and more of them. In regards to other use-cases, I think to be honest it would most likely be used for policies and reports, and thinking about it now maybe it would be a good idea for tasks to have a reset function. Just so it makes it easier to get back to the beginning instead of having to recreate duplicates all the time. An example could be: I've been trying to reconfigure the "Last Scan" report to show only those machines that haven't been scanned for 7 days or more and make it into a table. To do this I have changed quite a lot of the settings, most notably the "Data" and "Filter" settings for the report with no luck. I thought it would be a good idea to reset the template back to how it was originally but unfortunately I can't remember how it was set out-of-the-box, so now I am a bit stuck and have a report that doesn't work and no idea how to get it back to what it was before. I hope this helps, if you want any more information then let me know. Regards, Kieran Barry

Hi @KomodoDagger, I am running the same program with you on a 64 bit Windows 10 Pro machine with OS build 16299.611. ESET is currently using between 50-52 mb. Have you set it so that it scans every time your machine is booted up? Regards, Kieran Barry

Hi @Marcos, Any other suggestions on this? I can't think of what else to try. Regards, Kieran Barry