geosoft

I would just start by excluding the Program Files directory for VStudio and move forward from there. I know we have about 20 directory or file excludes to help our R&D get the best performance of out VStudio while compiling code.

Hey ESET friends! Now that 2014 is around the corner, I can't wait to see what kind of updates we will be seeing next year. I was wondering if there are plans to try to bring CyberSecurity closely inline with it's Windows counterpart. I can see Self Defense and AntiTheft being useful for some. Currently the application can be seemingly killed by any mean necessary which Self Defense should help prevent. AntiTheft may be more popular for Mac's since Apple's major focus is on laptops and not necessarily the Mac Pro or the iMac. Looking forward to do lots more beta testing and bug reporting for you guys.

Hi chrispduck, Our company uses Visual Studio, but since our environment may differ completely from yours, this is how we managed our excludes. We had R&D run a compile on their code. The code is dedicated on a drive letter. Even if the code is in the C:, we have them make a drive letter out of that folder using the subst command. That drive letter is excluded from any activity. From there, we have R&D watch the statistics page make excludes where we see prudent. This would be directories that would exist in Program Files, the Users temp directory and some Windows folders as well.

I need a little help troubleshooting a problem to see if this occurs only on my computer or elsewhere. I'm currently looking at the ESET SysInspector on a Windows 8.1 Pro computer but the viewer seems to have a problem Steps to reproduce: 1) Open ESET 7.0.302.26 2) Create SysInspector log 3) Double click on SysInspector log to view the item Actions noticed: 1) I will get a UAC prompt to open the SysInspector viewer, but the viewer does not come up 2) The SysInspector.exe process is shown to be suspended in task manager 3) While the ESET GUI is not frozen, it's unable to open some menu actions, such as viewing the ESET Statistics screen. 4) Logging off the computer will result on forcing a log off because of a stuck application (no application will be listed) or an Application Terminated screen will come up due to unable to write into memory. Can anyone else confirm?

I just thought I give you guys a heads up that the Social Media Scanner is flagging tweets from @ESET and @ESETNA to welivesecurity.com links as threats. See attached. Sent a tweet to both to inform as well.

Seems to be fixed now. Looks like someone noticed the problem.

FYI: your link to reporting issues with your Facebook app doesn't work: hxxp://go.eset.eu/fbs_fb_support?lng=1033

Every minute I'm getting an email from ESET's Social Media Scanner telling me it's not active. When I go to the application page to activate it, it's not working. I'm just stuck on this screen: Initialization… Application is being initialized. This may take some time.

I could be wrong about this, but I believe the HIPS auto mode is there to protect the ESET product itself from infection/being disabled/hijacking/etc as well as some critical windows components. ESET depends on its detection systems to defend everything else.

If it were only possible to sign an NDA so I can get a sneak peak

You may want to try the install after running msconfig and disabling all 3rd party software applications from starting. You may also have a software conflict that's causing the issue instead of something hardware wise. Sounds like this computer might have a different setup compared to the other 19 drives.

It appears with TheBat, you can import the certificate using this path The Bat! > Address Book > Trusted Root CA > ^T > Certificates > Import. I'm not too sure if this is the correct path, I just did some google searching and support forums came up with this result.

I suspect that the problem is that TheBat and Trillium are not using the Certificate Store in Windows. For example, Firefox and Thunderbird have their own certificate stores and ESET has to update it's product on occasion to install the ESET certificate into the Firefox/Thunderbird certificate store. If you are an advanced user, and your problematic application allows this, you can add the ESET certificate into those application stores so that they are trusted. You can export the ESET certificate by going into your ESET Advanced Settings -> Web and email -> Protocol filtering -> SSL -> Certificates -> View certificate (button) -> Details (tab) -> Copy to File... -> DER encoded binary X.509 (.CER) -> Save the file somewhere on your computer. Once the certificate is exported, you would then need to import the certificate into the application and mark the certificate as a trusted CA certificate. Once this is done you should get the SSL scanning to work.

To be honest, I think the "eye" icon was changed to the "e" because of remote support. It's kind of hard to tell a new user to click on the "eye" icon and they will say "I don't see an 'i' icon"

You might want to confirm that the account you are using on the ESET service has administrator access on the local machine by going into Control Panel -> Administrative Tools -> Computer Management -> User & Groups -> Groups -> Administrators.

Have you tried looking at your firewall logs the border? Maybe the firewall is still capturing it.

Which version of Windows are you seeing this on?

Just noticing a UI bug on Windows 8 x64 version of ESET Antivirus v7. The event logfile columns cannot be resized when the ESET window is maximized. Steps to reproduce: 1) Open ESET GUI 2) Go To: Tools -> Log Files 3) Maximize ESET window to fill the screen 4) Attempt to adjust log column size to different sizes to read log files Occurrence: Occasional to rare, depending on column. When you attempt to resize some of the columns, they will snap back into the original position once you release the mouse click. You will also see a vertical line being randomly drawn on the screen when attempting to resize the column that is not related to the column resize event you attempting to make. Fix: Return the window into restored size to resize the column or resize a different column first. Video link demo: (sorry for the loud TV in the background)

I still say that the menus and GUI in general should be geared towards touch interfaces now that there are more Windows Mobile Tablets/Laptops in the marketplace.

I don't think that's it, because it's different files between updates. It's causing a lot of complaints and concerns as clients are seeing these pop-ups almost hourly. It's almost explicitly dll files, but not always.

Seems like every client that performs an update to the latest 8418 is still submitting files for analysis. Do computers need a restart to resolve this issue? -- Edit -- Just sent Marcos a screenshot demonstrating ongoing issues.

Since yesterday, we have seen nothing but alerts about random files being sent to ESET for analysis and it's still on-going. Was there a new engine update that is causing this? Any idea if a new update will be pushed to fix this?

We haven't tested that part yet. We just changed the network connection and the problem went away. It'll take us awhile to troubleshoot this some more since IT is located in Canada and the problem is with someone in Australia.

Hey there, Does protocol filtering inspect packets that come off the wire? We had a machine that was experiencing unusual performance issues where ESET was using full utilization of a CPU core when he, what we eventually tracked down to be, a faulty network connection. It took us a few days to figure this out since we were focusing the issues around ESET performance and the performance of the laptop. Just trying to understand why ESET processing was so high.