geosoft

Hi There, As a suggestion, maybe you can move the webcam rules management in the Tools section of the main menu UI instead of having to hunt and find it under Device Control in the Advanced Menu. Confirmation of changes would require parental control password (if setup) to make any changes done to the rule set, or even enter the rule set if there's a privacy issue.

Having the same issues with my home laptop (Dell XPS 12) no issues with my desktop though (Dell XPS 8700 SE)

Submitted a second dump file to you in PM.

This isn't a ESET BETA 9 exclusive issues, as this also exists in ESET 8 for me. I couldn't use SSL scanner in ESET 8 & 9 as after a few days it'll cause BSOD on my computer with BAD_POOL_CALLER. The Memory.DMP file I have is over 1GB in size and I can submit for review if needed.

One of our techs noticed that when you look at the license of the client, it just shows Expiration Date : 1969 Dec 31 18:59:59

For some reason, the vast majority of our clients that can talk to ERA are deactivating for no reason. Asking for reactivation. We have to push a reactivation to these clients. Seems to happen after 30 days or so. Please investigate!

Other reports works fine. AV Threats as well as Computers (we don't have Endpoint Security for firewall alerts). Running reports under Server Performance always shows 0 records for the last 24 hours. I have no idea why, since tbl_log_performance_server_event has data in it every 30 seconds.

Any idea why the RAS Dashboard in ERA 6 is always blank?

Hi There, I have ran SysInspector tasks on several computers, which seems to have ran successfully, but I'm unaware how to download those logs to view them. Can someone give me assistance with this? Thanks!

That was helpful. Thank you Marcos. Hopefully in future versions, the installer will streamline this process so it will do it on it's own.

How do you perform infrastructure upgrades in ESET 6? For example, I want to upgrade the core server from 6.1.265 to 6.1.28. I figured it was simple process of downloading the installer and running the upgrade through the installer, but the installer detects any installation and doesn't allow the process to move along. It says that I need to uninstall the products first. So this must mean that the whole process changed.

Actually, this appears to be a bug. If you pause through the context menu in the system tray the password is not required. But, if you use the pause button within the gui, password is required. I think Marcos needs to report this up.

Huh. I did not notice that!

If you password protect the antivirus configuration, it should prevent users from disabling.

Sorry, to be clear I was referring to the Remote Administrator dashboard located in version 6.x

For some reason the Remote Administration Dashboard has no report to display. Is there any known issues and possible fixes for this? I have the server running on a Windows 2012 R2 installation.

Just to provide an update, we were able to get Endpoint 6.x installed on the 3rd computer. As suspected, there was a piece of malware that was blocking the installation. Testing continues.

I'm now getting a new problem with an installation that was once activated, is now asking me to activate again. --- Edited I don't know what's going on here. The Protection Status shows it having a valid license, but when I go to update and press Update Now, it's telling me product is not activated. I can no longer get updates now. --- Edited 2 Filed a ticket with support on this issue. Sounds like it's a bug that may have resolution soon.

Just to follow up with more teething problems: 1) I have ERA up and running with no plans to install a server antivirus product on this server. That being said, I do not know how to have the ERA server act as an update mirror for all the clients as the update files are no longer downloading. The only thing I can find on C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Data\updates\updfiles are just upd.ver, lastupd.ver and all the http download directories for the updates. None of them containing the antivirus .dat files anymore. Is there a way to get this ti work? 2) I have been getting nothing but problems on testing upgrading clients from the 5.x series of Endpoint Antivirus to 6.x strictly using the ERA management. Out of the 3 tests I have performed so far, it simply doesn't work! Here is what happened on the 3 machines I've done so far - When you use the Install Software, the agent log successfully shows an agent wake-up, operating system installing followed by operating system failed. When I goto the workstation in question, the egui and ekrn processes are closed, but none of the applications are uninstalled. - If I go through the Control Panel to uninstall the applications, I can do so but I run into registry errors along the way and the application does not successfully uninstall. - Rebooting the computer shows that the application didn't cleanly uninstall app the way as the egui processes launches (without ekrn) and the gui is completely blank with exception of the green themed frame - I have no choice but to use the clean manual uninstaller utility from the website - After the machines are cleaned, 2 of the PC was able to install EAV 6.x again. One of them still fails for some reason installing a service. I'm currently trying to troubleshoot solve this one. I suspect the reason why this is happening is either because HIPS is blocking the install and/or the current policy on the EAV has a password configuration and doesn't know how to get around it to uninstall and install the latest version. Is there a process I should follow to get computers to install EAV 6.x? 3) A minor problem (don't really care much but still a problem) is there is no telemetry data on the Remote Administrator Server dashboard page. There was 1 point on each graph at install, and it never updated. Now it's currently showing "No data in the report" for all graphs.

I just thought I list some gripes that I have with this ERA 6 upgrade process that hopefully can be address or at least noted: 1) I use Endpoint Antivirus, but when the agent gets deployed to all the computers in my network, it whines about Windows Firewall in security center being disabled. This is by design on my network as I disabled the Windows Firewall in group policy while connected to the domain network. 2) The process of certificates are not clear when it comes to deploying ERA Proxy Server. Can a PDF with instructions on how to get this up and running be made, as well as getting the clients pointed to it? 3) When it comes time to do software install push, there is no distinction in the production list of which is x86 and x64. I didn't figure this out until much later when I started filtering and looked at the EULA URL. Please indicate x86 or x64 in the product names for easier access? 4) What is the best way to ensure deployment of the ESET agent? 60% of our office is a mobile force and some may be out of the office for weeks on end. What is the best way to ensure that the agent gets deployed as soon as they return to the office? So far, I'm liking the new look and navigation. I'll post more issues as they come up.

For some reason when I click on Running Processes, Risk Level, Number of Users and Time of discovery will not populate unless I disable the firewall. I've enabled block logging and it's not showing any results for an incorrect hit.

Make sure in your firewall settings, you are not blocking SMB traffic in the trusted zone. You may want to make sure that both machines are in the same LAN and configured for trusted zone.

even then, that statement may not be correct. I think the vsd started with the number 1000. so it may only be 9000.

I could be wrong, but I think ESET released more than 10000 signatures. I think their numbering system changed several years ago.

Having a touch button can be an option. Office 2013 has it. It enlarges the buttons so it's easier to press. You can totally turn it on and off. But yes, I have both a desktop and multiple laptops. Touch interface would be very handy on those devices.