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Posted

As per the title, I have a new laptop (MSI) with a windows 10 installation and the installation process for smart security freezes at 2% with the process 'stopping services'

 

The laptop is a factory install and I've already updated windows to the latest patch. I uninstalled norton beforehand....

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Posted

Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

Posted

Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

 

No, it is a new laptop with no previous version of Eset installed.

Posted (edited)

 

Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe.

 

No, it is a new laptop with no previous version of Eset installed.

 

 

Try the older ESET SS 9.0.318 installer. Its the only one that worked for me when i was having installer issues and then, run an update internally to the latest version. 

Edited by kunjar
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