JSC 0 Posted July 10, 2016 Share Posted July 10, 2016 As per the title, I have a new laptop (MSI) with a windows 10 installation and the installation process for smart security freezes at 2% with the process 'stopping services' The laptop is a factory install and I've already updated windows to the latest patch. I uninstalled norton beforehand.... Link to comment Share on other sites More sharing options...
Administrators Marcos 4,189 Posted July 10, 2016 Administrators Share Posted July 10, 2016 Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe. Link to comment Share on other sites More sharing options...
JSC 0 Posted July 11, 2016 Author Share Posted July 11, 2016 Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe. No, it is a new laptop with no previous version of Eset installed. Link to comment Share on other sites More sharing options...
kunjar 0 Posted July 16, 2016 Share Posted July 16, 2016 (edited) Are you installing v9 over an older version? Only in such case it makes sense to stop running processes egui.exe and ekrn.exe. No, it is a new laptop with no previous version of Eset installed. Try the older ESET SS 9.0.318 installer. Its the only one that worked for me when i was having installer issues and then, run an update internally to the latest version. Edited July 16, 2016 by kunjar Link to comment Share on other sites More sharing options...
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