Lutz 0 Posted April 14, 2016 Share Posted April 14, 2016 Dear ESET team and followers, I run a Endpoint Antivirus licence for my 13 employees for several years now. I use Mobile Security on several devices (Android), too, and I would buy everything again and recommend it. That´s why I bought Parental Control without any doubt... but it doesn´t work AT ALL. No activity of my 12 year old is on protocol. No reglementation works on the childs mobile (she´s lucky about it!). I get the summary mails, the apps are running fine (the surface is brilliant, as usual) - but no activity is screened, no limitation is working. The app seems to be deactivated. Reinstalled it several times, pressed every knob, I know the usual tricks. No success. I wrote to your service (ESET Germany), got confirmation mails and ticket numbers back. Two times. No reaction ever, for fifteen days now. Today I let Google Play refund my money and deinstalled the apps. Total disappointment in function and service. Do you have any explanatation? Friendly regards Lutz Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted April 19, 2016 ESET Moderators Share Posted April 19, 2016 Hello Lutz, I am sorry to hear that. Can you please PM me the numbers of the tickets? I will ask our German support team to look into it. Thanks, T. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 19, 2016 ESET Staff Share Posted April 19, 2016 Hi @Lutz, I test the ESET Parental Control using a LG G2 Mini as father device and as childrens a Soho Tablet and Samsung. So far restrictions applyed works perfectly (too perfect IMHO) and reports are good. Furthermore, I just receive an email telling me one of my "childrens" not use the device in the last 3 days. Perhaps is something with the model or you bump into a bug, What devices you setup (model) as father and for child? Link to comment Share on other sites More sharing options...
giezval 0 Posted December 17, 2016 Share Posted December 17, 2016 I‘m also using ESET Antivirus and I also bought Parental Control without any doubt. ESET is evrywhre ESET. However, my daughter manages somehow to log off and I do not receive any notification about it. She uses internet as much as she wants and I do not get any information that Parental Control is off. It would be great to hear suggestions how to avoid such strange situation. Link to comment Share on other sites More sharing options...
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