Federico 0 Posted February 16, 2016 Share Posted February 16, 2016 I just installed EVS everything seems to work fine but i cannot get the protected VM to show information on the details tab i only installed the VMCI Driver on the windows 2012 machine so thats the protected one any suggestions? Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted February 16, 2016 Administrators Share Posted February 16, 2016 Is Endpoint already installed on that "Windows 2012" machine or only agent is installed? Link to comment Share on other sites More sharing options...
Federico 0 Posted February 16, 2016 Author Share Posted February 16, 2016 I only installed the agent, do i need to install a security product too, in this case File security? I figured the EVS appliance would manage that since it has its own virus signature database. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 17, 2016 ESET Staff Share Posted February 17, 2016 Hello Federico, In case of ESET Virtualization Security, it is an agentless solution. You should not install ERA agent to the target machine. Instead, the machine should appear in "lost and found" group, after being powered on, as it is reported by EVS (ESET Virtualization Security Appliance) to ESET Virtual Agent Host, which creates the "virtual agent entity" for such machine, and reports that to ERA. Having agent installed on the machine will actually result in a duplicated entry in ESET Remote Administrator Server. Link to comment Share on other sites More sharing options...
Federico 0 Posted February 17, 2016 Author Share Posted February 17, 2016 Hi Michael, thanks for your response when i said that i only installed the agent i meant the vahost, you can see in the image it has no agent logo but it says managed yes. What you can see in the VM folder is a sincro of the vmware machines, i only installed the VMCI Driver on the windows 2012 so thats the one being managed. The problem is that it is managed by the vahost and i still cannot see the info, so it should be protected by the EVS appliance right, no endpoint solution requiered for what i can see in the EVS architecture graph Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 18, 2016 ESET Staff Share Posted February 18, 2016 For proper analysis, we will need the following: 1, exact order of steps of installation of all EVS components (ERA / VAH / EVS), how they were deployed? We need to know, how you get to this state. 2, we will need export of tracelog from both Virtual Agent Host, and Agent running in the VAH machine (hxxp://help.eset.com/evs/1/en-US/index.html?what_to_send_cc.htm) We will however recommend you to open a support ticket. Link to comment Share on other sites More sharing options...
Federico 0 Posted February 18, 2016 Author Share Posted February 18, 2016 Hi Michael, it was isntalled following the steps in the EVS manual. I will open a support ticket, Thanks! Link to comment Share on other sites More sharing options...
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