pipboy3000 3 Posted November 23, 2015 Share Posted November 23, 2015 How do I completely remove ESET Endpoint Protection v6 and the agent from Mac OS X 10.11.1. I have one odd laptop that will not report back to the ERA server. On the dashboard it says that the last connection occured on the day when the product was installed. I have tried to re-run the same script that works fine on every other mac but this one. Interestingly, the virus DB is up to date. Terminal output: bash-3.2# bash EraAgentInstaller.sh Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.2.166.0/Agent-MacOSX-i386.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 24.3M 100 24.3M 0 0 280k 0 0:01:28 0:01:28 --:--:-- 152k Mounting image '/tmp/EraAgentOnlineInstaller.dmg.finQQI4s': Checksumming Protective Master Boot Record (MBR : 0)… Protective Master Boot Record (MBR :: verified CRC32 $F93BFA6B Checksumming GPT Header (Primary GPT Header : 1)… GPT Header (Primary GPT Header : 1): verified CRC32 $C9B9B380 Checksumming GPT Partition Data (Primary GPT Table : 2)… GPT Partition Data (Primary GPT Tabl: verified CRC32 $5BD3ED67 Checksumming (Apple_Free : 3)… (Apple_Free : 3): verified CRC32 $00000000 Checksumming disk image (Apple_HFS : 4)… .............................................................................. disk image (Apple_HFS : 4): verified CRC32 $E65BA5ED Checksumming (Apple_Free : 5)… (Apple_Free : 5): verified CRC32 $00000000 Checksumming GPT Partition Data (Backup GPT Table : 6)… GPT Partition Data (Backup GPT Table: verified CRC32 $5BD3ED67 Checksumming GPT Header (Backup GPT Header : 7)… GPT Header (Backup GPT Header : 7): verified CRC32 $BF5BAF9A verified CRC32 $3B27CAA9 /dev/disk3 GUID_partition_scheme /dev/disk3s1 Apple_HFS /Volumes/EraAgentOnlineInstaller.mount.G3Fr6cXH Installing package '/Volumes/EraAgentOnlineInstaller.mount.G3Fr6cXH/Agent-MacOSX-i386-6_2_166_0.pkg': /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/com.apple.install.P5vUSvs6/installationcheck: line 110: [: -f: binary operator expected installer: Package name is ESET Remote Administrator Agent installer: Upgrading at base path / installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Cleaning up: "disk3" unmounted. "disk3" ejected. unlink: /tmp/postflight.plist: No such file or directory bash-3.2# Many thanks, Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted November 24, 2015 ESET Moderators Share Posted November 24, 2015 Hi, please check /Library/Application Support/com.eset.remoteadministrator.agent/Logs/trace.log and /Library/Application Support/com.eset.remoteadministrator.agent/Logs/status.html on the client machine to see why the Agent can't connect. Link to comment Share on other sites More sharing options...
pipboy3000 3 Posted November 25, 2015 Author Share Posted November 25, 2015 Folder com.eset.remoteadministrator.agent does not exist on that particular Mac, there is only ESET folder. Any ideas? Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted November 26, 2015 ESET Moderators Share Posted November 26, 2015 Does the ESET folder contain Remote Administrator related files and folders, including the logs? Link to comment Share on other sites More sharing options...
ESET Staff Solution MartinK 378 Posted November 27, 2015 ESET Staff Solution Share Posted November 27, 2015 Hello, installation fails with syntax error in installation check script: installationcheck: line 110: [: -f: binary operator expected which is most probably caused by non-standard bash interpreter (seems you are using bash-3.2?). Could you try to invoke installation script with default shell interpreter? Try invoking installation with: bash-3.2# /bin/sh EraAgentInstaller.sh Link to comment Share on other sites More sharing options...
pipboy3000 3 Posted November 30, 2015 Author Share Posted November 30, 2015 This worked, thank you. Link to comment Share on other sites More sharing options...
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