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pipboy3000

ESET Endpoint Protection & Agent Uninstall on Mac

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How do I completely remove ESET Endpoint Protection v6 and the agent from Mac OS X 10.11.1. I have one odd laptop that will not report back to the ERA server. On the dashboard it says that the last connection occured on the day when the product was installed. I have tried to re-run the same script that works fine on every other mac but this one. Interestingly, the virus DB is up to date.

 

 

Terminal output:

bash-3.2# bash EraAgentInstaller.sh

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.2.166.0/Agent-MacOSX-i386.dmg':

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100 24.3M  100 24.3M    0     0   280k      0  0:01:28  0:01:28 --:--:--  152k

Mounting image '/tmp/EraAgentOnlineInstaller.dmg.finQQI4s':

Checksumming Protective Master Boot Record (MBR : 0)…

Protective Master Boot Record (MBR :: verified   CRC32 $F93BFA6B

Checksumming GPT Header (Primary GPT Header : 1)…

 GPT Header (Primary GPT Header : 1): verified   CRC32 $C9B9B380

Checksumming GPT Partition Data (Primary GPT Table : 2)…

GPT Partition Data (Primary GPT Tabl: verified   CRC32 $5BD3ED67

Checksumming  (Apple_Free : 3)…

                    (Apple_Free : 3): verified   CRC32 $00000000

Checksumming disk image (Apple_HFS : 4)…

..............................................................................

          disk image (Apple_HFS : 4): verified   CRC32 $E65BA5ED

Checksumming  (Apple_Free : 5)…

                    (Apple_Free : 5): verified   CRC32 $00000000

Checksumming GPT Partition Data (Backup GPT Table : 6)…

GPT Partition Data (Backup GPT Table: verified   CRC32 $5BD3ED67

Checksumming GPT Header (Backup GPT Header : 7)…

  GPT Header (Backup GPT Header : 7): verified   CRC32 $BF5BAF9A

verified   CRC32 $3B27CAA9

/dev/disk3            GUID_partition_scheme                 

/dev/disk3s1                 Apple_HFS                               /Volumes/EraAgentOnlineInstaller.mount.G3Fr6cXH

Installing package '/Volumes/EraAgentOnlineInstaller.mount.G3Fr6cXH/Agent-MacOSX-i386-6_2_166_0.pkg':

/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/com.apple.install.P5vUSvs6/installationcheck: line 110: [: -f: binary operator expected

installer: Package name is ESET Remote Administrator Agent

installer: Upgrading at base path /

installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Cleaning up:

"disk3" unmounted.

"disk3" ejected.

unlink: /tmp/postflight.plist: No such file or directory

bash-3.2#

 

Many thanks,

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Hi, please check /Library/Application Support/com.eset.remoteadministrator.agent/Logs/trace.log and /Library/Application Support/com.eset.remoteadministrator.agent/Logs/status.html on the client machine to see why the Agent can't connect.

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Folder com.eset.remoteadministrator.agent does not exist on that particular Mac, there is only ESET folder. Any ideas?

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Does the ESET folder contain Remote Administrator related files and folders, including the logs?

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Hello,

 

installation fails with syntax error in installation check script:

installationcheck: line 110: [: -f: binary operator expected

which is most probably caused by non-standard bash interpreter (seems you are using bash-3.2?). Could you try to invoke installation script with default shell interpreter? Try invoking installation with:

bash-3.2# /bin/sh EraAgentInstaller.sh

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