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RE: #CASE_00739251 - ESET cannot connect to server [ ref:!00D0Y01lCTe.!500Vk02NLc6:ref ]

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Question Is there a way to point to another server, e.g. US or Singapore?

Example the Update server is located in Singapore > then  once the update server has been update > the modules updates or virus signature from ESET Update server will push to all the client in Australia.


On the screenshot below > we tried the steps from https://support.eset.com/en/kb2850-troubleshooting-for-modules-update-failed-message the link and problem still exist, we would like to ask what will be the next steps? do i need to collect logs?


Then the affected devices would 25 devices

5 license for ESET Server security 

20 license for ESET Endpoint antivirus 

all of the machine have the similar issue modules update failed.





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The update servers are located in EU and US. The closest should be selected automatically.

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