ESET Cloud Office Security - False Flag Emails

[Microbe 5]

I am getting heaps of reports with ESET cloud office security intercepting emails from mailboxes as false flag

 

can you help us !

[Marcos 5,085]

You can report email messages incorrectly evaluated by the ESET Antispam as spam according to the instructions at https://support.eset.com/en/kb141. You can also attach the email in the eml or msg format here if you would like me to check it out. Attachments are available to ESET staff only.

Submit spam or spam false positives

Submit emails in .eml or .msg format

For ESET to process your submission, it must be included as an attachment in .eml or .msg format. Email sent in a different format cannot be processed.

In Microsoft Outlook, drag an email to your desktop to export it as a .msg file. If you use a web-based email client, consult their help resources for instructions to export your mail.

• Email incorrectly marked as spam: If you received an email message classified as spam by your ESET product, and you do not recognize it as spam, send an email to nospam@eset.com with the original message as an attachment in .eml or .msg format.
• Undetected spam: If you received an email message that you classify as spam, but your ESET product did not classify it as spam, send an email to spam@eset.com with the original message as an attachment in .eml or .msg format.

If you are using ESET Cloud Office Security, use dedicated email addresses nospam_ecos@eset.com and spam_ecos@eset.com to report false positive (FP) / false negative (FN) detections for spam. For detailed instructions, see ECOS Online Help.

[Microbe 5]

Thank you very much!