Dimosthenis 1 Posted January 24 Posted January 24 After updating ESET Full Disk Encryption 1.4.52.0 to ESET Full Disk Encryption 1.4.58.0 I get error "Recent update attempts failed".
ESET Staff Kstainton 39 Posted January 25 ESET Staff Posted January 25 Hi @Dimosthenis, Could you gather the following logs for me: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool With these, can you submit a ticket via the following link: https://www.eset.com/gr-en/support/contact-support/ Thank you, Kieran
Dimosthenis 1 Posted January 25 Author Posted January 25 I have created the zip file, to which email should I send it?
ESET Staff Kstainton 39 Posted January 25 ESET Staff Posted January 25 Hi @Dimosthenis, I replied to your Direct Message Thank you, Kieran
Solution Dimosthenis 1 Posted January 26 Author Solution Posted January 26 Delete both EFDEUpdateService.cfg EFDEUpdateService.log under C😕ProgramData\ESET\ESET Full Disk Encryption\Updater and the problem will be solved
ESET Staff Kstainton 39 Posted January 26 ESET Staff Posted January 26 (edited) Yes, that is exactly the steps I sent to ESET Hellas to send to you. Let me know the results if you can! Or is the problem solved? Thank you. Edited January 26 by Kstainton
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