Dimosthenis 1 Posted January 24 Share Posted January 24 After updating ESET Full Disk Encryption 1.4.52.0 to ESET Full Disk Encryption 1.4.58.0 I get error "Recent update attempts failed". Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted January 25 ESET Staff Share Posted January 25 Hi @Dimosthenis, Could you gather the following logs for me: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool With these, can you submit a ticket via the following link: https://www.eset.com/gr-en/support/contact-support/ Thank you, Kieran Link to comment Share on other sites More sharing options...
Dimosthenis 1 Posted January 25 Author Share Posted January 25 I have created the zip file, to which email should I send it? Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted January 25 ESET Staff Share Posted January 25 Hi @Dimosthenis, I replied to your Direct Message Thank you, Kieran Link to comment Share on other sites More sharing options...
Solution Dimosthenis 1 Posted January 26 Author Solution Share Posted January 26 Delete both EFDEUpdateService.cfg EFDEUpdateService.log under C😕ProgramData\ESET\ESET Full Disk Encryption\Updater and the problem will be solved Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted January 26 ESET Staff Share Posted January 26 (edited) Yes, that is exactly the steps I sent to ESET Hellas to send to you. Let me know the results if you can! Or is the problem solved? Thank you. Edited January 26 by Kstainton Link to comment Share on other sites More sharing options...
Dimosthenis 1 Posted January 26 Author Share Posted January 26 The problem solved. Kstainton 1 Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted January 26 ESET Staff Share Posted January 26 Glad to hear it! Thank you. Link to comment Share on other sites More sharing options...
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