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Investigate (Inspect) not appear on menu endpoint eset protect server


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Hi everyone,

I had the issue with Eset protect server webconsole.

My server does not appear option Investigate (Inspect) ( i installed eset inspect server with this Eset server )

1.png.154f0149896dee4ce3f588a7887803d4.png

It should be that below :

2.png.9b06cecc662b4aeaec35c35e8120868c.png

How to i can enable this option ?

 

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  • 1 month later...
  • Administrators

Please post information about the version of your ESET PROTECT server (Help -> About).

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  • Administrators

Since it's the latest, please raise a support ticket for further troubleshooting of the issue.

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  • 2 weeks later...
  • ESET Staff

Not sure what was the results, but generally actions in the context menu are available only in case users has:

  • permisions to perform actions = in this case permission to access inspect console
  • user has access to inspect license
  • there is a inspect connector deployed and operational = i.e. it makes sense to investigate in the inspect
  • [not sure of last one] at least one "alarm" (inspect detection) from this device is available in the console

If none of his is the case, previous recommendation to open support ticket should help.

 

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Hello,

 

I manage to solve the issue. I had disabled the account that was used on the EI server installation. After re-enabling the account and restarting the server everything is in place.

 

Best,

 

Alexandros

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