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FDE 1.4.52.0 "Agent Interface Service" crashes


Roul Steigauf

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Hello, since the update from FDE to version 1.4.52.0 several stations get the error "Agent Interface Service" does not work anymore. The following appears in the event log:

Name der fehlerhaften Anwendung: efdeais.exe, Version: 10.43.65535.0, Zeitstempel: 0x65577523
Name des fehlerhaften Moduls: efdeais.exe, Version: 10.43.65535.0, Zeitstempel: 0x65577523
Ausnahmecode: 0xc0000409
Fehleroffset: 0x0000000000327cd9
ID des fehlerhaften Prozesses: 0x2378
Startzeit der fehlerhaften Anwendung: 0x01da3b1f995e6289
Pfad der fehlerhaften Anwendung: C:\Program Files\ESET\ESET Full Disk Encryption\efdeais.exe
Pfad des fehlerhaften Moduls: C:\Program Files\ESET\ESET Full Disk Encryption\efdeais.exe
Berichtskennung: 89ceab84-9106-43b1-a290-32b9319e013f
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

I don't know where to look.

Many thanks.

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  • ESET Staff

Hi @Roul Steigauf,

Would you mind submitting a ticket with the following logs collected from one of the affected machines: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool

Guessing the ESET FDE AIS Services crashes when you attempt to manually start it too via Services.msc?

ESET Support link for ticket submission: https://www.eset.com/int/support/contact/

Thank you,

Kieran

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