Roul Steigauf 0 Posted December 30, 2023 Share Posted December 30, 2023 Hello, since the update from FDE to version 1.4.52.0 several stations get the error "Agent Interface Service" does not work anymore. The following appears in the event log: Name der fehlerhaften Anwendung: efdeais.exe, Version: 10.43.65535.0, Zeitstempel: 0x65577523 Name des fehlerhaften Moduls: efdeais.exe, Version: 10.43.65535.0, Zeitstempel: 0x65577523 Ausnahmecode: 0xc0000409 Fehleroffset: 0x0000000000327cd9 ID des fehlerhaften Prozesses: 0x2378 Startzeit der fehlerhaften Anwendung: 0x01da3b1f995e6289 Pfad der fehlerhaften Anwendung: C:\Program Files\ESET\ESET Full Disk Encryption\efdeais.exe Pfad des fehlerhaften Moduls: C:\Program Files\ESET\ESET Full Disk Encryption\efdeais.exe Berichtskennung: 89ceab84-9106-43b1-a290-32b9319e013f Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: I don't know where to look. Many thanks. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 30, 2023 ESET Staff Share Posted December 30, 2023 Hi @Roul Steigauf, Would you mind submitting a ticket with the following logs collected from one of the affected machines: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool Guessing the ESET FDE AIS Services crashes when you attempt to manually start it too via Services.msc? ESET Support link for ticket submission: https://www.eset.com/int/support/contact/ Thank you, Kieran Link to comment Share on other sites More sharing options...
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