BillBui 0 Posted October 17, 2023 Share Posted October 17, 2023 I have a Brother ADS2700W sheetfed scanner, connected via USB to my computer. It has worked fine for a number of years. After installing SSP. I have found out how I can allow the device. When the scanner is connected a window pops up from "Device guard(?)" saying that the scanner has connected, and it has been allowed. Still when I press "Scan to Computer" which is how I have usually used it the device says it cannot connect to the PC. When I try to use Brothers scan tool it finds the scanner, it can read the serial etc, but it cannot scan. When I try to use the built in "Windows scan" it actually runs the paper through the scanner but hten says something went wrong and no picture appears. I have tried uninstalling the drivers and software, and reinstalling them without any difference. Could this be a problem based on the scanner can be seen as a scanner and as usb storage? Anything I can try? (not involving reinstalling Windows 11) Using: Eset Smart Security Premium 16.2.15.0 on OS Version, Microsoft Windows 11 Pro (64-bit, x64), 10.0.22621.2428 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 17, 2023 Administrators Share Posted October 17, 2023 Does temporarily disabling Device control and rebooting the machine make a difference? Link to comment Share on other sites More sharing options...
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