esetuser22222 0 Posted October 10, 2023 Share Posted October 10, 2023 Hello, Customer claimed SOS - my Outlook 2019 is not able to communicate with STRATO Mail Provider. symptome: mail receive / send stopped / looks like it takes very long Solution: modifiy ESET Internet Security Settings Question: Do you have a Suggestion what to change? STRATO E-Mail-Server Posteingang (POP3): pop3.strato.de Posteingang (IMAP): imap.strato.de Postausgang (SMTP): smtp.strato.de STRATO E-Mail-Ports POP3 (SSL/TLS): 995 IMAP (SSL/TLS): 993 SMTP (SSL/TLS): 465 Link to comment Share on other sites More sharing options...
esetuser22222 0 Posted October 10, 2023 Author Share Posted October 10, 2023 PHOTO DEFAULT SETTINS ESET Internet Security: Link to comment Share on other sites More sharing options...
esetuser22222 0 Posted October 10, 2023 Author Share Posted October 10, 2023 simply put outlook.exe in exclusions of SSL/TLS? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 10, 2023 Administrators Share Posted October 10, 2023 Does sending email work? Does temporarily disabling Network traffic scanner make a difference? What error do you get in Outlook? Link to comment Share on other sites More sharing options...
esetuser22222 0 Posted October 11, 2023 Author Share Posted October 11, 2023 (edited) THX for your comment. >Does sending email work? No, Emails stuck/wait in OUTLOOK OUTBOX >Does temporarily disabling Network traffic scanner make a difference? I can´t test - the PC is away. I will try to check next time. My a.m. Photo: Protocol Prüfung / Check sounds also to be related to the problem. >What error do you get in Outlook? Sorry - exact word not available. SEND/RECEIVE CHECK Function in Outlook was successful. But sending new mail or reply stuck/wait in Outbox. I observed this problem last year at a different Customer but with same Mailprovider called Strato. Perhaps that could be best Goal: I don´t need ESET SSL / TLS Security with Outlook. I only need ESET Attachment Check. Best Regards Edited October 11, 2023 by esetuser22222 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 11, 2023 Administrators Share Posted October 11, 2023 Since ESET does not process SMTP(S) communication, sending email messages should not be affected. If it is, the issue is most likely unrelated to ESET. Does disabling any of the protection modules or settings actually made a difference? If not, what about temporarily uninstalling ESET? Link to comment Share on other sites More sharing options...
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