hari.senen 3 Posted October 9, 2023 Share Posted October 9, 2023 today we have ecp.3 and act.0 when activate the license in endpoint. is there any issue on server side ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted October 9, 2023 Administrators Share Posted October 9, 2023 We have not received any reports of activation issues. Please raise a support ticket. Also do the following: - enable advanced logging under Help and support -> Technical support - attempt activation - disable logging - collect logs with ESET Log Collector and supply me with the generated archive. Link to comment Share on other sites More sharing options...
hari.senen 3 Posted October 9, 2023 Author Share Posted October 9, 2023 i try to activate using eba account. previously when activated using license key and eba account always got ecp.3 and act.0 now i can activated with license key but still got ecp.3 and act.0 when using eba account. i attach the log when i tried eba account ees_logs-ACT0.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted October 9, 2023 Administrators Share Posted October 9, 2023 You have most attempted to authorize using wrong EBA credentials several times in a row. The block should be removed automatically after some time. To speed it up, please raise a support ticket and provide your public IP address. Link to comment Share on other sites More sharing options...
hari.senen 3 Posted October 10, 2023 Author Share Posted October 10, 2023 22 hours ago, Marcos said: You have most attempted to authorize using wrong EBA credentials several times in a row. The block should be removed automatically after some time. To speed it up, please raise a support ticket and provide your public IP address. i already use this support form in this link https://www.eset.com/int/support/contact/ and provide the public ip Link to comment Share on other sites More sharing options...
hari.senen 3 Posted October 11, 2023 Author Share Posted October 11, 2023 is our public ip getting block.. when usually the ip get unblocked ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted October 11, 2023 Administrators Share Posted October 11, 2023 Basically it depends on how quickly your ESET distributor or reseller processes the ticket. They should normally receive a response from ESET HQ within 1 business day. Link to comment Share on other sites More sharing options...
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