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hari.senen

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  1. Here's the log from client connection-log.txt trace.log
  2. hello martin i have the log. where i can send to you ?
  3. oh i forgot to mention this client use latest agent 7.2.1266.0 with latest ESMC
  4. client can't resolve the esmc.mycompany.com and client can't contact the IP address directly because of the firewall but use apache proxy in port 9999 to forward the request to esmc we change the address in /etc/hosts file on proxy (proxy connected to internet) like this 192.168.xx.xxx esmc.mycompany.com
  5. Hello, many of my agent have this log in agent trace.log 2020-08-26 23:40:05 Error: CNetworkGrpcModule [Thread 155c]: GRPC:Failed to resolve: esmc.mycompany.com:20033 2020-08-26 23:40:05 Error: CReplicationModule [Thread bb4]: InitializeConnection: Initiating replication connection to 'host: "esmc.mycompany.com" port: 20033' failed with: Request: Era.Common.Services.Replication.CheckReplicationConsistencyRequest on connection: host: "esmc.mycompany.com" port: 20033 with proxy set as: Proxy: Connection: 192.168.31.40:9999, Credentials: Name: , Password: ******, Enabled:1, EnabledFallba
  6. thanks marcos it works we setup drive Z (HP ram drive) to 512 MB and reinstalled it again
  7. here's our drive size. is this not enough ? because we installed it in Drive C
  8. Is ESET Support on Thin client ? because we tried to install ESET Endpoint Antivirus in HP t628 Thin Client with Windows Embedded Standard but the feature was non functional.
  9. Hello, my friend tried the anti - theft feature in my.eset.com and it works but he don't know what to do and then he uncreate the phantom user in my.eset.com but he still login to john account. after that he click i recovered my device but it still use the phantom account. tried to restart after several minutes didn't help. then in the phantom account he tried to disabled the anti theft now the anti -theft in my.eset.com didn't show the device. can anybody show how to recovered to the normal state. because he's getting frustrated. login to admin in safe mode didn't help because som
  10. if i'm not wrong the reason why ERA 6 use apache or squid for distribute update is for replacing the mirror function in ERA 5. hxxp://help.eset.com/era_install/62/en-US/http_proxy_installation_windows.htm hxxp://support.eset.com/kb3637/?locale=en_US i run test for a few client only update through my proxy not directly to the internet. how am i supposed to minimized internet traffic on my network if my squid log said TCP_MISS when our user update the internet with proxy enable ? it's the same thing with direct update through the internet. the point in cache is the user up
  11. you can use this tutorial for install ERA (ESET Remote Administrator) 6 in centos hxxp://help.eset.com/era_install/62/en-US/component_installation_linux.htm
  12. if i'm not wrong the reason why ERA 6 use apache or squid for distribute update is for replacing the mirror function in ERA 5. hxxp://help.eset.com/era_install/62/en-US/http_proxy_installation_windows.htm hxxp://support.eset.com/kb3637/?locale=en_US i run test for a few client only update through my proxy not directly to the internet. how am i supposed to minimized internet traffic on my network if my squid log said TCP_MISS when our user update the internet with proxy enable ? it's the same thing with direct update through the internet. the point in cache is the user up
  13. I'm Using ERA 6.2 in centos 7 and try to use apache or squid 3 for distribute cache. the problem is when use apache proxy our user didn't download the update from apache cache. i tested the user with internet connection and user without internet connection. user without internet connection won't update from cache i use the configuration from here hxxp://help.eset.com/era_install/62/en-US/index.html?http_proxy_installation_linux.htm secondly i test it with squid 3 since apache didn't give enough information about miss or hit in their log i use the configuration from here hxxp://help
  14. it's been 2 days since i report the issue but it didn't have answered what i need to do. my ERA still under same condition (can't maintenance our eset network, even itself)
  15. firstly i would say to upgrade Endpoint antivirus and remote agent to latest version
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