OS X agent install goes to ESET repository instead of Bridge

[j-gray 35]

I installed and configure the ESET Bridge earlier today along with all required policies. I can see OS X client connections to the bridge, as  well as cache folders created.

However, when running the OS X agent install/upgrade task, clients are failing with error, "GetFile: Cannot connect to host 'repository.eset.com' [error code: 20003, previous: 20009]"

It seems that OS X clients are not downloading from the local Bridge, but still going out to ESET for the required files.

Is there a recommended method to troubleshoot this and determine why clients aren't getting product updates from the Bridge?

[Marcos 5,082]

Please raise a support ticket for help with further troubleshooting of the issue.