Alf Becker 1 Posted September 8, 2023 Share Posted September 8, 2023 Hi folks, There are two problems I have (all under Windows 10): - When I'm in the "Safe mode for banking and paying" some of the characters I type are wrong; example: "I write a commentar^, and tha´s the result. Maybe you ca^see, what I´mean?" This is most disturbing, especially when I have to type a password, where I only see the dots /stars. Anyone a hint? - For some days the "Safe mode for banking and paying" doesn't show up any more. It's switched on an I have all my money related pages registered as "Protected Websites". But when accessing these sites they open in a normal browser window, not safe, not secure, just plain window. Anyone a hint? Thank you all very much in advance Alf Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 Please elaborate more on what you mean by "Safe mode for banking and paying". Did you launch a secure browser via the "ESET Banking & Payment protection" shortcut on your desktop? Link to comment Share on other sites More sharing options...
Alf Becker 1 Posted September 8, 2023 Author Share Posted September 8, 2023 Hello, Marcos, Thank you for the correct translation. As I'm using the German version, I was only able to deliver a very rough translation ... And yes, I'm trying to use "ESET Banking & Payment protection". When it was still possible, I had Problem no. 1. But for some days I'm having problem no. 2. 8•( Hth Alf Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 Please launch a standard browser and collect logs with ESET Log Collector. Does disabling either of these settings in the advanced setup make a difference? Link to comment Share on other sites More sharing options...
Alf Becker 1 Posted September 8, 2023 Author Share Posted September 8, 2023 What's a "standard browser"? Usually I use Firefox (117.0 (64-Bit)), but I have Chrome, Opera and Edge on my machine. I've started it and it's collecting. What next? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 A standard browser is a browser that is not launched via the "ESET Banking & Payment protection" shortcut. It's labeled Firefox, Edge, Chrome, etc. Link to comment Share on other sites More sharing options...
Alf Becker 1 Posted September 8, 2023 Author Share Posted September 8, 2023 O.K., understood. And now? I have a zip-file on my PC, named "eis_logs.zip", what do I do with it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 You can upload the archive here. Only ESET staff has access to attachments. Link to comment Share on other sites More sharing options...
Alf Becker 1 Posted September 8, 2023 Author Share Posted September 8, 2023 (edited) "Only ESET staff has access to attachments." When you say this, I believe you ;•) So here it comes. Will I get an answer here then? Or by email? Thank you for helping me so far Alf eis_logs.zip Edited September 8, 2023 by Alf Becker Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 There are no issues logged. If you launch a standard browser. If you launch a standard browser with the "Secure all browsers" setting on the issue doesn't occur? Could you confirm or deny if temporarily disabling Keyboard protection or Advanced memory protection as asked above makes a difference? Link to comment Share on other sites More sharing options...
Solution Alf Becker 1 Posted September 8, 2023 Author Solution Share Posted September 8, 2023 35 minutes ago, Marcos said: If you launch a standard browser with the "Secure all browsers" setting on the issue doesn't occur? Could you confirm or deny if temporarily disabling Keyboard protection or Advanced memory protection as asked above makes a difference? From painful memory I can confirm, that exactly this problem occured when I "Secured all browsers". All my texts were scrambled. So I switched it off as soon as I recognized the cause. But now (!) - with "Keyboard protection" disabled - the keyboard seems to work fine. So, either I let all browsers in the secured mode or I abstain from "Banking & Payment protection". To call that for certain windows is still not possible. Thanks again for your help! Alf P.S.: What have I lost with "Keyboard protection" disabled? Do I live dangerously now? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted September 8, 2023 Administrators Share Posted September 8, 2023 By disabling keyboard protection you disable the key scrambler so a possible keylogger could eavesdrop what you type. You could try temporarily uninstalling 8GadgetPack, Powertoys or another application that may scramble keystrokes. Link to comment Share on other sites More sharing options...
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