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The problem with antivirus on linux mx

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Hello everyone. On a Linux computer, Eset endpoint antivirus does not work. Agent is installed . Connects to Web Protect. When installing the antivirus part, a strange thing happens. It is not activated, it is not visible on the web, and after installing it, the Internet stops working. Pings are coming, but the network is blocked

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What should I do? The license is there, paid for.  We use the product , but we can 't find help anywhere )

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