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Problem with installing ESET Management Agent on MacOS Ventura 13.4.1

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We have purchased ESET Protect Entry. On local console I have generated installer for MacOS.

Accordingly to documentation, I am running command `sudo bash PROTECTAgentInstaller.sh`, but I got unknown error:

ESET Management Agent live installer script. Copyright © 1992-2023 ESET, spol. s r.o. - All rights reserved.
 * Hostname: *****
 * Port: ****
 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v10/10.1.3264.0/agent_macosx_x86_64.dmg

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v10/10.1.3264.0/agent_macosx_x86_64.dmg':
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 94.9M  100 94.9M    0     0  19.9M      0  0:00:04  0:00:04 --:--:-- 20.7M
Checking integrity of downloaded package /tmp/EraAgentOnlineInstaller.qjFQJsyy/agent_macosx_x86_64.dmg: OK
Mounting image '/tmp/EraAgentOnlineInstaller.qjFQJsyy/agent_macosx_x86_64.dmg':
Obliczam sumę kontrolną Protective Master Boot Record (MBR : 0)…
Protective Master Boot Record (MBR :: zweryfikowane   CRC32 $C5E51262
Obliczam sumę kontrolną GPT Header (Primary GPT Header : 1)…
 GPT Header (Primary GPT Header : 1): zweryfikowane   CRC32 $D42E95BB
Obliczam sumę kontrolną GPT Partition Data (Primary GPT Table : 2)…
GPT Partition Data (Primary GPT Tabl: zweryfikowane   CRC32 $EFAEEFF6
Obliczam sumę kontrolną  (Apple_Free : 3)…
                    (Apple_Free : 3): zweryfikowane   CRC32 $00000000
Obliczam sumę kontrolną disk image (Apple_HFS : 4)…
          disk image (Apple_HFS : 4): zweryfikowane   CRC32 $43C88AD9
Obliczam sumę kontrolną  (Apple_Free : 5)…
                    (Apple_Free : 5): zweryfikowane   CRC32 $00000000
Obliczam sumę kontrolną GPT Partition Data (Backup GPT Table : 6)…
GPT Partition Data (Backup GPT Table: zweryfikowane   CRC32 $EFAEEFF6
Obliczam sumę kontrolną GPT Header (Backup GPT Header : 7)…
  GPT Header (Backup GPT Header : 7): zweryfikowane   CRC32 $C9CB6079
zweryfikowane   CRC32 $612123FE
/dev/disk2          	GUID_partition_scheme          	
/dev/disk2s1        	Apple_HFS                      	/private/tmp/EraAgentOnlineInstaller.ZkJTTFLq
Installing package '/tmp/EraAgentOnlineInstaller.ZkJTTFLq/Agent-MacOSX-x86_64_arm64.pkg':
installer: Package name is ESET Management Agent
installer: Installing at base path /
installer: The install failed. (Instalator napotkał nieznany błąd, który uniemożliwił instalację. Skontaktuj się z producentem oprogramowania w celu uzyskania pomocy. Wystąpił błąd podczas wykonywania skryptów z pakietu „Agent-MacOSX-x86_64_arm64.pkg”.)
Cleaning up:
"disk2" ejected.

What can be an issue? There is only information about unknown error that prevent installing.

There is no issue with installing Agent on Windows.

Edited by Grzegorz M
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  • 1 month later...

the client is installed on macOS Big Sur 11.7.6. it seems when I tried to upgrade the agent from 10.0.xxx to 10.1.3267 the installation failed and the client stopped responding. 

This only happened on one machine though, so I can't be certain why it happened.

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Yes, however the OS On the server doesn't matter.

Agents are able to connect from any platform to any platform the server can be installed on - Linux based or WIndows based. 
The problem is the installation of the agent fails. need to understand the cause of it. 

In any case, Thanks, I'll contact support hopefully they will raise a ticket for solution.

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Not really, I have it installed on Debian 12, which is "not supported" by ESET Protect Server - and this was ruled as potential cause of failing agent installation on macos. That's why I'm asking you about this.

It looks like certificate used by agent, generated with Eset Server 10.1 on Debian 12 is somehow invalid for MacOS. I have no idea why, I've contacted support and they weren't able to help me with this.

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In our case we use WIndows machine, so it's well supported, and most agents have been updated successfully. 

It's a single machine issue at the moment. something to do with a Module

Error: ApplyCustomPolicy: ModuleManager: Unable to load module MODULE_ID_CONFENG2_ERA. Reason: 7001


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