Most Valued Members planet 231 Posted November 14, 2014 Most Valued Members Share Posted November 14, 2014 When trying to view "Running Processes" recently in Cyber Security Pro, no information is displayed in the three columns "Risk Level", "Number of Users" and "Time of Discovery". Is this happening for anyone else? (On OS X Yosemite 10.10 with ECSP 6.0.14) Link to comment Share on other sites More sharing options...
Administrators Marcos 3,833 Posted November 14, 2014 Administrators Share Posted November 14, 2014 Just out of curiosity, do you have Live Grid enabled? Do you receive signature updates without issues? Link to comment Share on other sites More sharing options...
Most Valued Members planet 231 Posted November 14, 2014 Author Most Valued Members Share Posted November 14, 2014 (edited) Hi Marcos, I do have Live Grid enabled and can receive signature updates fine. Edited November 16, 2014 by planet Link to comment Share on other sites More sharing options...
rugk 397 Posted November 16, 2014 Share Posted November 16, 2014 Are these ports accessible for ECSP? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN332 Have you checked a hardware firewall maybe? Link to comment Share on other sites More sharing options...
Most Valued Members planet 231 Posted November 16, 2014 Author Most Valued Members Share Posted November 16, 2014 (edited) Feeling a little bit silly - I did a repair installation of ECSP which seemed to have solved the issue. Why it wasn't showing me earlier I don't know, but now that it has been repaired I can see all information again. Thank you for your assistance anyway Marcos and rugk. Edited November 23, 2014 by planet Link to comment Share on other sites More sharing options...
Most Valued Members Solution planet 231 Posted November 23, 2014 Author Most Valued Members Solution Share Posted November 23, 2014 (edited) It turns out that a recent update is the cause of this - if you install Cyber Security or Cyber Security Pro, activate and update before looking at 'Running Processes' for the first time, the blank columns occur. If you update after looking at 'Running Processes' for the first time, the columns will remain visible even after updating. Can anyone else reproduce this? Edit: Now seems to be resolved. Edited December 16, 2014 by planet Link to comment Share on other sites More sharing options...
TomSwitz 0 Posted December 20, 2016 Share Posted December 20, 2016 Hello I'm having here the same problem with no information showing up under Tools/Running Processes. iMac 5k, 16GB RAM, OSX 10.11 latest version, ECSP latest version. I tried everything I know and have read in this forum. Any help is appreciated, thank you. Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 28 Posted December 20, 2016 ESET Insiders Share Posted December 20, 2016 (edited) My problem started after updating to the latest version AND I changed nothing in the Live Grid settings and/or (firewall) ports! Help appreciated! Edited December 20, 2016 by m4v3r1ck Link to comment Share on other sites More sharing options...
Most Valued Members planet 231 Posted February 14, 2017 Author Most Valued Members Share Posted February 14, 2017 On 20/12/2016 at 3:16 PM, TomSwitz said: I'm having here the same problem with no information showing up under Tools/Running Processes. On 20/12/2016 at 10:06 PM, m4v3r1ck said: My problem started after updating to the latest version AND I changed nothing in the Live Grid settings and/or (firewall) ports! I'm a little bit late to reply, but Running Processes is currently working now for me so hopefully they are working again for you TomSwitz and m4v3r1ck (tested with version 6.4.128.0 and macOS 10.12.4 Beta). What occurred at the time may be similar to my earlier experience mentioned in this topic; a recent module/program update or server issue that temporarily interrupted seeing the information. Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 28 Posted February 14, 2017 ESET Insiders Share Posted February 14, 2017 Thanks for your feedback! Link to comment Share on other sites More sharing options...
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