Jump to content

OS X upgrades consume two licenses

Recommended Posts

I posted over in the licensing forum hoping to get some input, but it's pretty dead over there.

We're in the process up upgrading our OS X AV from v6 to v7. The problem we're encountering is that once upgraded, the client holds the v6 license activation as well as a v7 activation and license. So each upgraded client consumes two licenses. We have now run out of licenses before we're halfway through the upgrade.

I'm guessing my only non-manual option is to temporarily set the license management deactivation period to deactivate after 3 days or so.

Is this the best option? Any issues with such a short time frame? And is this a known issue with OS X? Our Windows clients don't seem to have this issue.

Link to comment
Share on other sites

For clarity, here is a screenshot showing one client consuming two licenses, one for 6.11 which is no longer installed due to the upgrade, and one for 7.2 which is currently installed:


Link to comment
Share on other sites

Is it possible to force a sync under the Business Account? I've set the deactivation time to 3 months but still have systems not connected over 90 days.

Link to comment
Share on other sites

  • 3 weeks later...

In case anyone is following this, support was able to reproduce the issue and it is currently being investigated by developers.

This will impact anyone who is short on licenses when upgrading OS X clients.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...