Agent cant connect to Eset Protect

[santoso 7]

Hello,

We have problem with agent cant connect to Eset Protect after install with all-in-one installer, we need to restart era.service then agent can connect to server.

Eset Protect install on linux ubuntu server 20.04

How this is happen, and how to solved?

status log from client

 

trace log from server
 

Quote

2023-01-18 06:56:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:56:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:57:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:58:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 06:59:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:00:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:01:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:02:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:03:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:30 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:40 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:04:50 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:05:00 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:05:10 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']
2023-01-18 07:05:20 Error: NetworkModule [Thread 7fa3fc4c6700]: remote_endpoint: Bad file descriptor [system:9 at /mnt/toolchains/linux-gnu-gcc11.3.0-ep-9.1/opt/x86_64-linux-gnu/boost/1.80.0/include/boost/asio/detail/reactive_socket_service.hpp:218 in function 'remote_endpoint']

Thank you,

[gwin 0]

I have the same problem agent can connect after restart service and a short time cannot connect agent again, same operating system Ubuntu Server 20.04 LTS version my ESET PROTECT Services : 10.0.2133.0, I also searched in some articles and can't find any information what the log status means, is there any information about the log status and how to fix it

[Peter Randziak 1,130]

Hello,

the issue might be related to the PROTECT server not having enough file descriptors, therefore the connection cannot be correctly established.
So as a first step I recommend increase the limit.

Peter