karlmikaeloskar 6 Posted October 7, 2022 Share Posted October 7, 2022 I'm having the issue that the web filter is running at 99% CPU even though I'm not doing anything special at all. Also, it is set to only filter email ports 110 and 143 which I'm not even using. Yes, I'm also creating a support ticket and collecting logs but I wanted to post this here so others can know they are not alone. Link to comment Share on other sites More sharing options...
schoeM 0 Posted October 11, 2022 Share Posted October 11, 2022 Hey, I'm seeing the same on my test machines. netprotd comes back to 99% (seems like it's not multithreaded) after I killed it and even after a reboot. This is the only machine I'm running v7 on, but I'll try to setup another computer to test it there as well. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 11, 2022 Administrators Share Posted October 11, 2022 Please collect logs as per the instructions at https://support.eset.com/en/kb3404, open a ticket with your local ESET distributor and supply them with the generated archive when asked. If the size of collected logs doesn't exceed 21 MB, you can attach them in the submission form. Link to comment Share on other sites More sharing options...
MJ2 0 Posted October 12, 2022 Share Posted October 12, 2022 Same problem - fresh installation of 7.1.1700.0 on an Intel based Mac (one of our many company laptops). So far I suspect it could be a problem with Full Disk Access which we distribute via MDM on this laptop it's not enabled after the ESET installation. Still investigating why.... Saying so if this is the reason, the Agent should behave differently. Link to comment Share on other sites More sharing options...
karlmikaeloskar 6 Posted October 13, 2022 Author Share Posted October 13, 2022 17 hours ago, MJ2 said: Same problem - fresh installation of 7.1.1700.0 on an Intel based Mac (one of our many company laptops). So far I suspect it could be a problem with Full Disk Access which we distribute via MDM on this laptop it's not enabled after the ESET installation. Still investigating why.... Saying so if this is the reason, the Agent should behave differently. In my case the profile has been there all of the time. And netprotd sounds more like the web traffic filter. Link to comment Share on other sites More sharing options...
schoeM 0 Posted October 14, 2022 Share Posted October 14, 2022 I'm seeing this only on the machines I update from v6 to v7. It *seems* like the problem went away, after I uninstalled the ESET Endpoint Antivirus via the web management console and redeployed it again afterwards. I'm running more tests today, but maybe this helps someone else as well. Link to comment Share on other sites More sharing options...
schoeM 0 Posted October 21, 2022 Share Posted October 21, 2022 I got the problem back. If I have to reinstall ESET once a week on every computer it is kind of a show stopper to be honest... Did anyone have any other insights? Link to comment Share on other sites More sharing options...
Recommended Posts