karlmikaeloskar

New version released.

https://support.eset.com/en/alert8484-eset-support-of-macos-sonoma-14-and-internet-connectivity-issue

Thank you! This is what we have been looking for. Someone understanding the issue and assuring us they know how to fix it. Too bad it took 3 weeks.

everyone: Explains that the issue is the update pushed from ESET regardless of macOS-version. Eset: Publishes an article on how to fix the problem. Marcos: Blames Apple and says other vendors have this problem too.

Can you confirm what your update settings were? I think my mistake was that I was letting EEA update itself. I have changed this to the middle filled circle.

I have an ongoing support case with my local organisation and I've submitted the logs. V6 is not part of this problem (for me). What do you mean by a 3rd party tool? I'm using JAMF but there were no changes in there.

After some research today I found that it might have been a failed "product update". In my policy from ESET Protect product updates were disabled but the setting was not enforced with the blue dot or the flash. If I looked in the settings on the client, it had product updates enabled. So I'm thinking it could be a update to 7.4 that got stuck and left EEA in an unusable state.

I was running 7.3.3600.0 and that had a module update. No version of EEA or macOS was changed. It was a module update AFAIK.

Ok, so we can uninstall and install the new version but the real problem here is that eset needs to understand that they remotely turned off web browsing on thousands of macs without warning and without a version number change.

But this was because of an eset update. MacOS was not updated.

There was no change from our end on configuration profiles, network or management policies in the ESET Protect server (version 10.0.2133.0).

I do have a VPN client installed but it is not running. My coworkers are experiencing the same issue. I have already reached out to my support contact.

Today I got an alert in the ESET menu bar item telling I need to restart because of an update. So I did. After the restart I lost my web browsing. The version number of the EEA Application was still 7.3.3600.0. I had to resort to uninstalling.

In my case the profile has been there all of the time. And netprotd sounds more like the web traffic filter.

Hi! I hope you do understand that we (or at least most of us) are not asking for beta version support. We are worried that Ventura is released and we cannot run antivirus on it. If you replied that "Yes we are working on supporting macOS 13 on day one!" We would not be as worried.