Kurt Dodrill

Module update, that's the term I was looking for, thanks. It really has to be caused by that. Luckily our users are very proficient on their Macs and removing the filter was a quick fix, but I can imagine the kind of nightmare this would create on environments with thousands or even 10's of thousands of Mac's of average users with locked down rights.

I think this is the case. The users affected already had 7.3.3600.0 installed, so the title of the thread is not exactly correct. It's more of an update to 7.3.3600.0. Personally, I had the ESET icon on the top right of my screen turn yellow and when I opened ESET it said that a restart was needed. After the restart was done all web functionality was broken but I could still resolve DNS and ping my router. Even the Mac Wireless Diagnostics reported connectivity as functioning. Removing the Web & Email filter you instantly regain internet, so Im assuming whatever update that was prompting the restart broke that filter and with it, web connectivity.

This seems to only appear for users with 7.3.3600.0. I've had them remove the Web&Email filter by going to System Settings --> Network --> VPN & Filters and removing the ESET Web & Email filter by clicking the “-” sign, then pushed the 7.4.1100.0 update to them. The laptop restarts and after that they are all green according to the ESET web console.

Same issue after being prompted by ESET to restart. I can confirm that removing ESET Web&Email filter is the only way to get browsing/internet functionality working again.