karlmikaeloskar

New version released.

https://support.eset.com/en/alert8484-eset-support-of-macos-sonoma-14-and-internet-connectivity-issue

Thank you! This is what we have been looking for. Someone understanding the issue and assuring us they know how to fix it. Too bad it took 3 weeks.

everyone: Explains that the issue is the update pushed from ESET regardless of macOS-version. Eset: Publishes an article on how to fix the problem. Marcos: Blames Apple and says other vendors have this problem too.

Can you confirm what your update settings were? I think my mistake was that I was letting EEA update itself. I have changed this to the middle filled circle.

I have an ongoing support case with my local organisation and I've submitted the logs. V6 is not part of this problem (for me). What do you mean by a 3rd party tool? I'm using JAMF but there were no changes in there.

After some research today I found that it might have been a failed "product update". In my policy from ESET Protect product updates were disabled but the setting was not enforced with the blue dot or the flash. If I looked in the settings on the client, it had product updates enabled. So I'm thinking it could be a update to 7.4 that got stuck and left EEA in an unusable state.

I was running 7.3.3600.0 and that had a module update. No version of EEA or macOS was changed. It was a module update AFAIK.

Ok, so we can uninstall and install the new version but the real problem here is that eset needs to understand that they remotely turned off web browsing on thousands of macs without warning and without a version number change.

But this was because of an eset update. MacOS was not updated.

There was no change from our end on configuration profiles, network or management policies in the ESET Protect server (version 10.0.2133.0).

I do have a VPN client installed but it is not running. My coworkers are experiencing the same issue. I have already reached out to my support contact.

Today I got an alert in the ESET menu bar item telling I need to restart because of an update. So I did. After the restart I lost my web browsing. The version number of the EEA Application was still 7.3.3600.0. I had to resort to uninstalling.

In my case the profile has been there all of the time. And netprotd sounds more like the web traffic filter.

Hi! I hope you do understand that we (or at least most of us) are not asking for beta version support. We are worried that Ventura is released and we cannot run antivirus on it. If you replied that "Yes we are working on supporting macOS 13 on day one!" We would not be as worried.

I'm having the issue that the web filter is running at 99% CPU even though I'm not doing anything special at all. Also, it is set to only filter email ports 110 and 143 which I'm not even using. Yes, I'm also creating a support ticket and collecting logs but I wanted to post this here so others can know they are not alone.

Hi! I'm upgrading from version 6 to 7 and I don't want web and email protection. But the EEA really wants me to. So what I'm forced to do is: Follow this guide: https://help.eset.com/eea_mac/7/en-US/install_remote_pre-installation_jamf.html?install_remote_pre-installation_jamf.html Short version: - Push the profiles to the machine including the VPN. - Have a version 7 Configuration Policy that enables web and email protection (but only for something like POP3 and I suppress alerts for the others) - Install version 7 using pkg. If I do not add the VPN configuration profile, EEA will prompt me to add it. If I do not enable web and email protection in the configuration policy, VPN is stuck on connecting and all other network traffic is halted until manually disconnected and "enable VPN on demand" is unchecked. Is there some way to do this where the antivirus will just leave my network connections alone?

In the version 7 DMG there is a hidden directory called .resources. In there you ca find installer.pkg. It works perfectly! /Volumes/ESET\ Endpoint\ Antivirus/.resources/Installer.pkg

Hi! I would like to test too.

Hi! How can I tell what components are installed? I'm not having 100% success with this method and need a quick way to tell if I need to try again.

@Marcos OK, I've tried creating a pkg without the web and email components but it still alerts me "Web and email protection is non-functional" even though the alert is disabled from our ESET Protect server and the components are not installed. How do we get rid of the alert?

Thank you @Marcos! I've tried creating a profile for the "Web access protection" and it does add the network interface without prompt. If I change "Enable VPN on demand" to false (Uncheck the box in JAMF) it does not try to connect (so far) I've haven't tested so much. So far so good! I'll check if I can create a pkg without the web component next so I don't have to see the "Web and email protection is non-functional"-alert in the menu bar.

@Marcos @Peter Randziak Any news?

Hi! We use JAMF. Followed the guide you posted. I already have a case open and sent logs. I don’t understand why as this is very easy to reproduce.

Well thank you, please elaborate! If I could create a pkg file that would allow for me to install the software without the web and email protection and then activating our serial that would be great! Would it still prompt me for the network proxy?