Chas4 7 Posted September 19, 2022 Share Posted September 19, 2022 It has been over 2 years (ESET support refused to read the logs and the video and they even saw it when connected remotely) with this bug adding 20+ hours to back ups. The backups go to a network drive on the local WifI network. ESET real time scanner is scanning the files as they are being written to the external drive even tho the path are excluded in ESET preferences. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted September 20, 2022 Administrators Share Posted September 20, 2022 I've re-checked the logs you provided in the past and found out that the following folder is not excluded: /Volumes/Backups of Charlie Schloss’s MacBook Pro 15/*.* Please add it to the exclusion list. As of v7, it will be possible to exclude processes which will ultimately solve the problem with backup applications. Link to comment Share on other sites More sharing options...
Chas4 7 Posted September 20, 2022 Author Share Posted September 20, 2022 1 hour ago, Marcos said: I've re-checked the logs you provided in the past and found out that the following folder is not excluded: /Volumes/Backups of Charlie Schloss’s MacBook Pro 15/*.* Please add it to the exclusion list. As of v7, it will be possible to exclude processes which will ultimately solve the problem with backup applications. @MarcosIt is excluded, is "’s" a copy error? This is also network drive and Time Machine uses Apples network path afp. the characters after the .local change with each mount (there are 6 sets of characters of different length and I already have that volume in the exclusion list for a few years. I can watch it scan the network drive as files are written to it in the Antivirus protection summary scanned object. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted September 20, 2022 Administrators Share Posted September 20, 2022 This is how I see the path in the logs. Not sure if the special characters may cause issues with exclusions, however, this path was not excluded and scanning it caused some time-outs: Link to comment Share on other sites More sharing options...
Chas4 7 Posted September 20, 2022 Author Share Posted September 20, 2022 2 minutes ago, Marcos said: This is how I see the path in the logs. Not sure if the special characters may cause issues with exclusions, however, this path was not excluded and scanning it caused some time-outs: Weird as you can't put those characters in the exclusion list, so looks like a ' breaks the exclusion list or the logs grabber has a strange unicode bug. The path is in the exclusion list and has been for 2+ years Link to comment Share on other sites More sharing options...
Chas4 7 Posted September 26, 2022 Author Share Posted September 26, 2022 (edited) @Marcos That is a bug as I have not used Quote ’ that should be a Quote ' Also that is the name macOS gave the drive and backup not me. I tried to report this bug about just over 2 years ago, support seemed to ignore the video and logs and even seeing it while remoted into my machine. Edited September 26, 2022 by Chas4 Link to comment Share on other sites More sharing options...
Chas4 7 Posted October 8, 2022 Author Share Posted October 8, 2022 @Marcos Sent you a copy of the settings and you can see that there is no ’ being used in the path. Link to comment Share on other sites More sharing options...
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