joelpiguiban 0 Posted September 13, 2022 Share Posted September 13, 2022 Hi, What is the cause of Maintenance.? Is there enhancements after this. Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 13, 2022 Administrators Share Posted September 13, 2022 The reason is upgrade of multiple cloud services. The updates contain some minor improvements and fixes. Link to comment Share on other sites More sharing options...
davidenco 1 Posted September 13, 2022 Share Posted September 13, 2022 Has the maintenance run over? It's 13:06 CEST and I still cannot access any cloud services. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 13, 2022 Administrators Share Posted September 13, 2022 The maintenance / upgrade is still in progress. You can check the current status of cloud services at https://status.eset.com/. Link to comment Share on other sites More sharing options...
davidenco 1 Posted September 13, 2022 Share Posted September 13, 2022 1 minute ago, Marcos said: The maintenance / upgrade is still in progress. You can check the current status of cloud services at https://status.eset.com/. Do you know why it's taking longer than 4 hours and when it will be available? I cannot access our email quarantine and need to do so as a matter of urgency. Never known maintenance to be done during the working day. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 13, 2022 Administrators Share Posted September 13, 2022 I'm now able to log in both to EBA and ESET PROTECT CLOUD. Does it work for you too now? Link to comment Share on other sites More sharing options...
davidenco 1 Posted September 13, 2022 Share Posted September 13, 2022 No, this is after closing browser, clearing cookies, etc. I just spoke to technical support who say they are still seeing all cloud services unavailable and they have not been told why, even after asking head office who don't even know themselves what is going on! This is really concerning. Have you been hacked? Link to comment Share on other sites More sharing options...
LesRMed 23 Posted September 13, 2022 Share Posted September 13, 2022 I can get in on mine. Link to comment Share on other sites More sharing options...
davidenco 1 Posted September 13, 2022 Share Posted September 13, 2022 47 minutes ago, LesRMed said: I can get in on mine. Status page now says maintenance window has been extended by another 4 hours. Link to comment Share on other sites More sharing options...
LesRMed 23 Posted September 13, 2022 Share Posted September 13, 2022 Interesting, I've been logged into ESET Protect Cloud for about an hour and a half. Link to comment Share on other sites More sharing options...
shicomm 3 Posted September 13, 2022 Share Posted September 13, 2022 Kind of hard to sell this to my customer that i have just enrolled and is having issues... Planned downtime is one thing ; adding multiple hours to the "window" is not a good look... Not just for eset but also for partners that are selling the product... Link to comment Share on other sites More sharing options...
shicomm 3 Posted September 13, 2022 Share Posted September 13, 2022 Seems to be back but i got a lot of issues... Old trial customers that suddenly got back... Link to comment Share on other sites More sharing options...
joelpiguiban 0 Posted September 14, 2022 Author Share Posted September 14, 2022 I can LOG IN to my EPC Account. May I know the enhancements about this maintenance for reference. Link to comment Share on other sites More sharing options...
Recommended Posts