rotaru 10 Posted May 29, 2022 Share Posted May 29, 2022 Have several ESET licenses and PC's for family. All licenses and PC's are registered and linked to "ESET home" I need to assign a new license to a laptop on which I do not have physical access (my daughter's laptop); yet I cannot do it. I have to travel to her house, get the laptop and change the license from inside the application. So, what's the point in having "ESET home" if a basic operation like this cannot be performed????? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted May 30, 2022 Administrators Share Posted May 30, 2022 You don't have to have physical access to the computer. In ESET HOME, select Devices -> Add a new device -> Select the OS -> Select the desired license -> Enter the recipient email address: The recipient will receive an email with a download link. Clicking the link will download, install, activate and connect the product with your ESET HOME account automatically, the user will just basically click through the installation wizard (Next -> Next,...) Link to comment Share on other sites More sharing options...
rotaru 10 Posted May 30, 2022 Author Share Posted May 30, 2022 Hello Marcos, I know that, but is even more complicated. ESET is installed, up and running on the remote PC. I can simply send the new key to the PC owner and ask to replace the key, without installing or uninstalling. The issue is, if you have old parents who are not technical experts. Would have been such elegant to change the key from inside "ESET home" as long as that PC is linked to my account. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted May 30, 2022 Administrators Share Posted May 30, 2022 I've inquired the product manager about it and was told that your requested feature is planned and on the to-do list, no ETA yet, however. Link to comment Share on other sites More sharing options...
asymon 0 Posted June 1, 2022 Share Posted June 1, 2022 Hi, I've just registered here for asking this. So, I have have computer with license "A" that expired recently and I bought another license, "B", because, let's say, I own more computers now and I'd like to use 3-devices instead of extend 1-device license. And if I don't have physical access to this computer I cannot change remotely license A for B on that computer using eset Home webpage. Link to comment Share on other sites More sharing options...
rotaru 10 Posted June 1, 2022 Author Share Posted June 1, 2022 9 minutes ago, asymon said: And if I don't have physical access to this computer I cannot change remotely license A for B on that computer using eset Home webpage. Yes, this was my original question / issue. You cannot. Link to comment Share on other sites More sharing options...
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