hossein2 0 Posted March 15 Share Posted March 15 i cant uninstall previous version of eset internet security. even by eset uninstaller! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,359 Posted March 16 Administrators Share Posted March 16 If you actually ran the uninstall tool in safe mode it could be that ACL permissions to some files or registry keys were misconfigured and prevent the tool from removing them. Try deleting a file in the ESET folder and an ESET registry value in safe mode yourself to see if you can. Also run a disk check with chkdsk.exe. Should the problem problem persist, open a support ticket. Link to comment Share on other sites More sharing options...
hossein2 0 Posted March 16 Author Share Posted March 16 I tried different ways and was really confused. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,359 Posted March 16 Administrators Share Posted March 16 First of all make sure that the ESET Uninstall tool doesn't detect any ESET product in safe mode. If necessary, contact customer care for assistance with troubleshooting. Link to comment Share on other sites More sharing options...
hossein2 0 Posted March 16 Author Share Posted March 16 dear Marcos, thanks for your answers. I did what you say. after deleting all eset files in safe mode, eset uninstaller tool Detects "eset internet security" on my system. How should I communicate with contact customer care? when I click on "run troubleshooter", The following message appears: Link to comment Share on other sites More sharing options...
Administrators Marcos 4,359 Posted March 16 Administrators Share Posted March 16 You can contact customer care via https://www.eset.com/int/support/contact/ Link to comment Share on other sites More sharing options...
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