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i cant uninstall previous version of eset internet security. even by eset uninstaller!

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If you actually ran the uninstall tool in safe mode it could be that ACL permissions to some files or registry keys were misconfigured and prevent the tool from removing them. Try deleting a file in the ESET folder and an ESET registry value in safe mode yourself to see if you can.  Also run a disk check with chkdsk.exe.

Should the problem problem persist, open a support ticket.

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dear Marcos, thanks for your answers.

I did what you say.
after deleting all eset files in safe mode, eset uninstaller tool Detects "eset internet security" on my system.

How should I communicate with contact customer care?

when I click on "run troubleshooter", The following message appears:


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