IreneIEW 0 Posted January 23, 2022 Share Posted January 23, 2022 Anyone know how to actually contact support? I have a number of questions. 1. Why does my home screen say my license is expiring soon but the expiration date shows 1/2024? 2. I cannot remove old devices from my licenses to reassign those spots. 3. One home screen shows my Android tablets and old phone but when I open the license it only shows laptops. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted January 23, 2022 Administrators Share Posted January 23, 2022 I'd recommend opening a ticket using the built-in form since further logs as well as information about your ESET HOME account, screenshots and troublesome device names will be required. Also I couldn't find any ESET license registered with your forum email address; probably you use a different address for your Google account. Link to comment Share on other sites More sharing options...
IreneIEW 0 Posted January 25, 2022 Author Share Posted January 25, 2022 Where do I find the built-in form? I see nothing, not even a link to open a ticket in Eset Home. Yes, I used a more personal email for my license. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,084 Posted January 25, 2022 ESET Moderators Share Posted January 25, 2022 The built in for is available directly in the ESET application, see https://help.eset.com/ems_gp/7/en-US/?customer_care.html for details. Peter Link to comment Share on other sites More sharing options...
galaxysurfer 1 Posted February 19, 2022 Share Posted February 19, 2022 Why is there no support on weekends? There used to be. Sometimes problems arise outside banker's m-f hours. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted February 19, 2022 Administrators Share Posted February 19, 2022 ESET HQ provides premium 24x7 support for business customers an extra fee. A quick response is guaranteed by SLA. Link to comment Share on other sites More sharing options...
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