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Anyone know how to actually contact support?  I have a number of questions. 

1. Why does my home screen say my license is expiring soon but the expiration date shows 1/2024?

2. I cannot remove old devices from my licenses to reassign those spots.

3.  One home screen shows my Android tablets and old phone but when I open the license it only shows laptops.

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I'd recommend opening a ticket using the built-in form since further logs as well as information about your ESET HOME account, screenshots and troublesome device names will be required. Also I couldn't find any ESET license registered with your forum email address; probably you use a different address for your Google account.

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Where do I find the built-in form?  I see nothing, not even a link to open a ticket in Eset Home.

 

Yes, I used a more personal email for my license. 

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  • 4 weeks later...
  • Administrators

ESET HQ provides premium 24x7 support for business customers an extra fee. A quick response is guaranteed by SLA.

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