nwb 0 Posted September 24, 2021 Share Posted September 24, 2021 When I try to run a scan from terminal eg. sudo /opt/eset/eea/bin/odscan --scan --profile="@Smart scan" /folder structure to scan/ I get the following error messages logd[2660]: ESET Endpoint Antivirus Error: Cannot create temporary file: Permission denied logd[2660]: ESET Endpoint Antivirus Error: Cannot create new scan log: Too many scan logs are open simultaneously I can't find anything documented to sort this. It's probably something simple. Any help or pointing in the right direction would be appreciated Thanks Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted September 24, 2021 ESET Staff Share Posted September 24, 2021 Hello Nwb please restart the system stop eea service check the folder /var/log/eset/eea/ods/ clean up the log files - delete the log files rm /var/log/eset/eea/ods/* check the permission of /var/log/eset/eea/ods/ (stat -c %a /var/log/eset/eea/ods/) should be 700 check permissions of /tmp/ (stat -c %a /tmp/) should be 1777 in case the permissions are different it is needed to fix the permissions to this folders In case issue will persist please collcect the log files and provide us with log fileshttps://help.eset.com/eeau/8/en-US/collect-logs.html Peter Randziak 1 Link to comment Share on other sites More sharing options...
nwb 0 Posted September 24, 2021 Author Share Posted September 24, 2021 Thanks for replying /tmp folder had permission 1777 so OK /eset/eea/ods/ folders in /var/log/ didn't even exist. So I added them and set the permission of the ods folder to 700 But I still have the same issue when I try to run a scan. I've attached the log files. They downloaded as a .tar.gz so I had to convert it to .zip for attachment, hope it's OK Cheers nwb eea_logs.tar.zip Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted September 29, 2021 ESET Staff Share Posted September 29, 2021 Hello Nwb Thank you for provided log files. I checked them and there are definitely issues with access rights of logging service, which could be caused by some issue during installation or installation is broken. 09/24/2021 09:41:32 PM,Logging service,Cannot create temporary file: Permission denied,eset-eea-logd 09/24/2021 06:29:30 PM,Configuration service,Cannot write to socket: Broken pipe,eset-eea-confd Regarding to feedback about permissions of tmp it should be ok. But information about missing directories indicates broken installation. In this case I would suggest to uninstall EEA reboot the machine and make clean installation from terminal running binary as root. Also you are using version 8.1.3.0 and we released new service release with performance fixes so, I would suggest to obtain installer of newest version 8.1.4.0. https://download.eset.com/com/eset/apps/business/eea/linux/g2/latest/eeau.x86_64.bin Link to comment Share on other sites More sharing options...
nwb 0 Posted September 30, 2021 Author Share Posted September 30, 2021 Thanks for looking at this I've uninstalled, rebooted, and then reinstalled. Definitely now on 8.1.4.0 But I still have the same problem when I attempt to run a scan: logd[2657]: ESET Endpoint Antivirus Error: Cannot create temporary file: Permission denied logd[2657]: ESET Endpoint Antivirus Error: Cannot create new scan log: Too many scan logs are open A bit frustrating. I've attached the latest logs. And the gui This scan issue, is this just for manual scans or would it be affecting the auto scanning of incoming files as well? Cheers nwb eea_logs.tar.zip Link to comment Share on other sites More sharing options...
nwb 0 Posted September 30, 2021 Author Share Posted September 30, 2021 Further to this, I've attached what happens when I request a list of logs Might give a clue to what is happening.. It's like something isn't set up properly Cheers N neil list logs.txt Link to comment Share on other sites More sharing options...
nwb 0 Posted September 30, 2021 Author Share Posted September 30, 2021 sorry, should have edited to just show from installation of 8.1.4.0 neil list logs after reinstallation.txt Link to comment Share on other sites More sharing options...
nwb 0 Posted October 7, 2021 Author Share Posted October 7, 2021 Hello Wondering if you've had a chance to look at this problem yet? Still happening on scan attempt logd[13010]: ESET Endpoint Antivirus Error: Cannot create temporary file: Permission denied logd[13010]: ESET Endpoint Antivirus Error: Cannot create new scan log: Too many scan logs are open simultaneously Thanks nwb Link to comment Share on other sites More sharing options...
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